Customer Service Representative

Duties/Responsibilities: Interacts with customers via telephone, email, and online chat, to provide support and information on products or services. Collects and enters orders for new or additional products or services. Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met.

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to re solve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Full cycle procedure of Sales & Returns. Performs other related duties as assigned, including occasional backup in administrative requirements. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills (Word, Excel, Outlook) and intermediate knowledge of Microsoft Dynamic 365 Business Central with the ability to learn new software.

Able to multi-task and work in a high-paced environment. Bilingual in French and English.

Education and Experience

High school diploma or equivalent. 3+ years' customer service experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer.