Director, Patient Experience

The Director of Patient Experience reports to the Chief Patient Experience Officer. In this role, the Director Patient Experience provides leadership and operational oversight for the Office of Patient Experience. This role is responsible for developing, planning, implementing, and evaluating comprehensive Patient and Customer Experience programs, advocacy initiatives, and service excellence models across the health system.

This role directs the implementation and sustainability of Planetree International principles, Age-Friendly Health System initiatives (4Ms), external service vendor integration, and high-level performance reporting.