Customer Service Representative

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

Responsibilities

⦁ Provide excellent customer service leadership to all customers. ⦁ Acknowledge/Greet all customers that come into the store.

⦁ Ensure that all company policies are being followed. ⦁ Promote and maintains a clean and organized store appearance inside and out. ⦁ Efficiently process both cash and card transactions with integrity. ⦁ Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.

⦁ Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products. ⦁ Monitor store activities to ensure that transactions are taking place in the proper manner ⦁ Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

⦁ Unloading trucks for restocking the store.

Requirements

• Retail experience / Customer Service Experience Required ⦁ Able to occasionally lift 50 pounds. ⦁ Able to frequently lift objects up to 10 pounds. ⦁ Able to stand for an entire shift. ⦁ Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling. ⦁ Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler. ⦁ Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.