ATS Customer Support & Operations Specialist

We are seeking a detail-oriented professional to manage ATS customer support, system configuration, data migration, reporting, and third-party integrations. The ideal candidate should have strong Excel and Power Query skills, excellent communication, and experience in technical or application support.

Requirements

Key Responsibilities

Resolve customer queries related to ATS functionality, configurations, workflows, and troubleshooting via email and calls. Support ATS configuration, report generation, job description settings, and careers page applications. Perform historical data cleaning, mapping, validation, and migration in coordination with customers and technical teams.

Configure third-party integrations, including vendor IDs, packages, billing codes, and related settings. Use Excel and Power Query for data transformation, reconciliation, and validation; support existing Power BI reports and dashboards. Track issues, document resolutions, and coordinate with internal teams for timely closure.

Required Skills

& Tools 3–4 years of experience in customer support, technical/application support, or business operations. Advanced Excel skills, including formulas, lookups, pivot tables, and data validation. Familiarity with Power Query, Power BI, and data migration processes. Strong analytical, troubleshooting, multitasking, and coordination skills.

Excellent written and verbal English communication. Working knowledge of Microsoft 365, Salesforce/Hub. Spot or similar CRM tools, Jira, and Azure DevOps (ADO).

Preferred Qualifications

Experience with ATS platforms and recruitment workflows. Exposure to SaaS application support, system imports, data mapping, and third-party integrations.