Service Express Advisor

Village VW of Chattanooga is seeking an energetic, customer-focused Express Service Advisor to join our growing Service Department. The ideal candidate is organized, professional, comfortable working in a fast-paced environment, and committed to providing an outstanding customer experience. Automotive service experience is preferred, but we are willing to train the right person with strong communication and customer-service skills.

Key Responsibilities

Greet customers promptly and professionally Listen carefully to customer concerns and service requests Prepare accurate repair orders and obtain customer authorization Explain recommended maintenance and repair services clearly Review multipoint inspection results with customers Provide timely updates throughout the service visit Coordinate with Express technicians to keep vehicles moving efficiently Collect payments and properly close repair orders Maintain complete and accurate notes in the dealership system Help ensure customers receive fast, convenient, and dependable service Qualifications: Excellent communication and listening skills Strong customer-service and sales abilities Professional appearance and positive attitude Ability to multitask and remain organized Basic computer and data-entry skills Valid driver’s license and acceptable driving record Volkswagen or automotive dealership experience is a plus Reynolds & Reynolds experience is a plus What We Offer: Competitive compensation Performance-based earning opportunities Training and career-development opportunities A busy, established Volkswagen Service Department Supportive management and team environment Employee benefits for qualified full-time employees