Port Manager - Tacoma EPC

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Technical Ops Manager will oversee technical and quality activities related to Glovis Port EPC Operations at the facility. This position will ensure equipment inspections, work-order completion, processing quality, and daily operational requirements meet established customer and Glovis standards.

The Manager will also coordinate operational planning, TMS/WMS activities, transportation, staffing and resource requirements, while identifying and resolving technical or operational issues to ensure timely service, quality performance, and customer satisfaction.

Compensation

$89,000 - $113,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection) Responsibilities

• Technical Quality Assurance: Perform quality checks and technical inspections to ensure processing and completed work meet customer specifications, internal standards, and established quality requirements.
• Work Order Verification: Review and validate work orders for accuracy and completion, ensuring requested services have been properly performed, documented, and closed prior to unit release.
• Unit Inspection: Conduct inbound, in-process, and final inspections to identify damage, defects, incomplete work, or other quality concerns requiring corrective action.
• Equipment Operation: Safely operate and move various types of customer equipment, including heavy machinery and specialized units, to support inspection, processing, staging, loading, and yard activities.
• Transportation Coordination: Schedule and coordinate inbound and outbound transportation, pickups, deliveries, unit movements, and staging requirements based on operational priorities and customer needs.
• Systems & Data Management: Utilize Glovis TMS, WMS, and internal operational systems to manage unit status, inventory, transportation movements, work-order tracking, processing completion, and operational reporting.
• New Volume & Operational Planning: Establish and support budget, operational, and technical plans for new inbound customer volumes, including determining required staffing, equipment, processing capacity, workspace, systems, transportation, and organizational structure necessary for successful implementation.
• Customer Communication: Maintain prompt and professional communication with customers regarding unit status, work-order completion, transportation requirements, quality issues, operational exceptions, and changing priorities.
• Problem Solving & Corrective Action: Apply critical thinking and technical knowledge to quickly identify operational or quality issues, determine root causes, and implement or coordinate corrective actions to minimize delays and prevent recurrence.
• Daily Operations: Support day-to-day EPC activities including workload prioritization, unit staging, processing coordination, inventory movement, work assignments, and completion of daily operational objectives.
• Quality & Operational Documentation: Maintain accurate inspection records, work-order documentation, inventory information, unit status, system updates, and supporting operational records.
• Operational Improvement: Identify and implement opportunities to improve inspection processes, work-order accuracy, processing efficiency, equipment handling, workflow, system utilization, and overall service quality.
• Safety & Compliance: Ensure activities are performed in accordance with site safety requirements, customer procedures, equipment operating standards, and applicable operational policies.
• Cross-Functional Coordination: Work closely with technicians/processors, operations leadership, transportation providers, customers, vendors, and internal Glovis teams to ensure operational requirements are completed accurately and on schedule. Other duties as assigned Benefits of working at GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short-Term & Long-Term Disability Paid Vacation, 14 Holidays, and Sick leave Hospital and Critical Illness Insurance Wellness Program and Gym Reimbursement* 401(k) with Generous Matching Referral Bonuses* Auto Allowance* Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities* Discretionary Bonuses* Tuition Reimbursement* All benefits pursuant to Company policy Skills
• Strong communication and customer service skills
• Organization, scheduling, and time management
• Critical thinking and problem-solving
• Team coordination and cross-functional collaboration
• Adaptability and ability to manage changing operational priorities
• Ability to use Microsoft Office and TMS/WMS Systems
• Excellent written and oral communication skills in English
• Operations Management System experience prefered
• Warehouse Management Expericence prefered
• Growth and Precision Skills Mindset
• Must be able to adapt to change Education & Experience Bachelors Required 7 - 13 years of direct experience in Finance, Accounting 1 - 3 years supervisory experience Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Physical Requirements Ability to sit in front of a desk and/or in front of the computer for long periods Must operate desktop, computers, laptop, printer, scanners, shredders, etc. Constant use of hand/grasping product, writing, and typing Sit for 5+ hours per day Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment with low-level noise exposure This position is located in the Irvine, CA office The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.