Partnership Management Manager

亮点 / Highlights: The Partnership Management Manager is responsible for developing, expanding, and managing Keeta’s third-party logistics partners and rider supply network. This role ensures that 3PL partners can provide sufficient delivery capacity, maintain high service quality, comply with company standards, and support business growth across assigned cities.

岗位职责 / Duties:

1. Develop and expand 3PL partners and rider capacity according to delivery demand in each city.

2. Build and maintain strong long-term relationships with 3PL partners.

3. Improve 3PL operational capability through training, communication, performance review, and continuous support.

4. Develop and optimize 3PL fleet operation plans to improve rider availability, rider quality, rider efficiency, and service stability.

5. Ensure 100% compliance of 3PL partners and riders with company policies, local regulations, safety standards, and operational requirements.

6. Set clear performance metrics for partners, conduct audits, and organize regular business reviews.

7. Monitor rider behavior and service quality through 3PL partners to ensure customer satisfaction and delivery experience.

8. Work closely with the operations team to design and manage reward and penalty mechanisms for 3PL partners.

9. Take ownership of partner performance in assigned regions, including rider recruitment, daily operations, management quality, and user experience goals.

10. Cooperate with product, operations, finance, and legal teams to optimize 3PL onboarding, payment, compliance, and management processes.

11. Manage the exit or replacement process for partners who fail to meet company requirements.

12. Complete other partnership management tasks assigned by the manager.

任职要求 / Requirements:

1. Bachelor’s degree or above.
2. At least 3 years of experience in rider growth, 3PL management, logistics operations, partner management, delivery operations, or related fields.
3. Strong knowledge of the local 3PL market, rider supply market, and delivery operations.
4. Excellent communication and relationship management skills.
5. Strong negotiation, problem-solving, and execution abilities.
6. Data-driven mindset with the ability to track KPIs and improve partner performance.
7. Ability to work under pressure and manage multiple partners and cities.
8. Proficiency in English is required; Arabic is highly preferred.
9. Experience in food delivery, quick commerce, e-commerce logistics, or last-mile delivery is preferred.