Service Director II

Position: Service Director II Location: Las Vegas, Nevada Employment Type: Full-Time | On-Site Software: Entrata (training provided) Company: National Horizon Real Estate Services Salary Range: $63,000 – $75,000 per year Bonus: Quarterly performance-based bonus Benefits: Medical, dental, vision, PTO, professional development Start Date: 12/29/2025 About Us National Horizon Real Estate Services is a full-service property management firm specializing in multifamily and commercial operations.

We deliver customized management solutions that optimize performance, increase NOI, and elevate the resident and tenant experience. Whether it’s a lease-up, stabilized community, or value-add repositioning, we bring expertise, operational efficiency, and a forward-thinking approach to every property we manage. Role Overview We are seeking a Service Director II to lead maintenance operations at a 200+ unit community in the Las Vegas metro.

This role is responsible for overseeing routine and preventive maintenance, managing a skilled team, ensuring equipment reliability, and maintaining strict compliance with safety standards.

Key Responsibilities

Leadership & Team Oversight Lead and mentor a maintenance team of up to 5, handling scheduling, delegation, and performance management. Direct renovation and rehab projects, ensuring quality, compliance, and on-time completion. Build a culture of accountability, safety, and operational excellence. Maintenance Expertise Oversee property-wide maintenance and preventive maintenance programs.

Advanced hands-on skills in HVAC, electrical, plumbing, appliances, and general property systems. Diagnose and resolve complex technical issues quickly and effectively. Operational Knowledge Ensure OSHA compliance and adherence to multifamily safety regulations. Manage make-ready processes: turnovers, punch lists, vendor coordination, and inspections.

Partner with leasing and operations teams to set priorities and support community goals. Certifications & Technical Proficiency EPA Certified – refrigerant management (required). CPO Certified – pool and facility compliance (required). Proficient with property management software, work order systems, and mobile maintenance tools.

Skilled in budget management, spend tracking, and cost-saving strategies.

Qualifications

High school diploma or equivalent (technical/vocational training preferred). Minimum 5 years of experience as a Maintenance Supervisor or Service Director. Previous multifamily property management experience (market-rate, affordable, or mixed-income). Strong organizational skills with a reputation for reliability, adaptability, and professionalism.

Our Values At National Horizon, we don’t aim to be the biggest — we aim to be the best. We believe in: Performance without bureaucracy Leadership without ego Results without excuses We also hold ourselves to the highest professional standards. We do not permit poaching — if you’re currently employed, we ask that you do not recruit or refer employees from your current workplace.

We protect relationships, play fair, and lead with integrity. Equal Opportunity Employer National Horizon Real Estate Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in our hiring practices and workplace. All qualified applicants will be considered regardless of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or other legally protected status.

Job Type: Full-Time | On-Site Experience: Maintenance Supervisor – 5 years (Required) License/Certification: EPA Certification (Required) CPO Certification (Required) Work Location: In person – Las Vegas, NV