Manager on Duty

Job Title: Manager on Duty Company: Good Foods Grocery Reports To: General Manager Job Type: Full-Time About Good Foods Grocery Good Foods Grocery is a grocery retailer dedicated to providing natural and organic products to and from our community. Our mission is to promote healthier living by offering high-quality, sustainable, and locally sourced groceries.

We are committed to creating a positive impact on our customers and the environment. Purpose The Manager on Duty (MOD) at Good Foods Grocery is responsible for overseeing store operations during assigned shifts — including opening, mid-day, and closing. This position ensures a clean and organized store environment, supports and directs staff, and serves as the primary manager on-site.

The MOD must demonstrate strong leadership, attention to detail, sound judgment, and a commitment to maintaining store safety, security, and efficiency while fostering a positive team culture. General Responsibilities: Adhere to and enforce Good Foods Grocery (GFG) and Commonwealth Autism policies and procedures. Monitor work email during business hours for timely responses.

Support GFG’s goals, values, and community involvement initiatives. Communicate project needs, priorities, and updates clearly before the end of each shift. Foster a respectful, inclusive, and productive work environment, setting a positive example for the team. Ensure all essential duties are covered during absences and proactively suggest process improvements.

Actively pursue leadership growth and contribute to the overall success of the company.

Key Responsibilities

Manager On Duty Responsibilities: Serve as the primary point of contact for staff and customer concerns during assigned shifts. Provide guidance and direction to ensure smooth daily operations. Address urgent issues such as customer service challenges, staffing needs, or operational disruptions. Ensure all staff members follow company policies, safety procedures, and food handling standards.

Communicate significant incidents or concerns to upper management promptly. Lead by example in providing exceptional customer service and operational excellence. Oversee employee performance and provide on-the-spot coaching or corrective feedback as needed. Maintain store security, including proper handling of store keys, alarm systems, and opening/closing protocols.

Store Operations & Cleanliness: Supervise and support staff in completing opening, mid-day, and closing procedures. Perform regular walkthroughs to ensure cleanliness, organization, and product presentation across all departments. Oversee the cleaning and maintenance of store areas including floors, café, bathrooms, and bulk sections.

Confirm all equipment and fixtures are functioning safely and properly. Ensure secure management of back doors, keys, and restricted areas. Verify cash handling accuracy, including drawer counts and reconciliations. Complete all required shift paperwork and reports accurately. Team Supervision & Support: Assist staff with daily tasks and provide operational support during busy times.

Ensure adequate coverage for breaks and high-traffic periods. Encourage teamwork and clear communication between departments. Promote a safe, positive, and customer-focused work environment across all shifts. Customer Service & Safety: Model outstanding customer service and problem-solving. Respond promptly and professionally to customer questions or complaints.

Maintain awareness of store activity to ensure a safe shopping experience for all customers and employees. Enforce safety and loss prevention protocols during all shifts.

Qualifications

& Skills: Previous retail or grocery experience preferred. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Cash handling and reconciliation experience. Strong attention to detail, organization, and multitasking skills. Ability to lift up to 30 lbs and stand for extended periods.

Dependable and punctual, with flexibility to work various shifts. Ability to read at 20/20 vision, natural or corrected, to read detailed labels and POS instructions. Schedule & Availability: Must be available to work opening, mid-day, and closing shifts, with hours ranging from 6 a.m. to 10 p.m. Availability on weekdays, weekends, and holidays as needed.

Flexibility is essential to meet store and staffing needs. If you are a responsible, team-oriented individual who enjoys a fast-paced and supportive environment, we invite you to apply for the Manager on Duty position at Good Foods Grocery!