Manager, Amanah Centre for Leadership

Job Description: Operational Leadership and Director’s Office

• Translate AMANAH priorities into integrated operational plans, workstreams, timelines, responsibilities and delivery milestones for the Director’s review and endorsement.
• Manage the operational rhythm of the Director’s Office, including governance meetings, agendas, minutes, decision logs, action registers, briefing papers and correspondence.
• Monitor implementation of agreed decisions and commitments, challenge overdue actions constructively, and escalate material delays, risks and decisions requiring the Director’s intervention.
• Coordinate cross-functional workstreams and ensure that owners, dependencies, deliverables and reporting arrangements are clearly established. Programme Portfolio Management and Delivery
• Lead the development and maintenance of an integrated programme calendar, delivery plan and monitoring framework covering programme readiness, delivery, follow-up and reporting.
• Oversee coordination with programme leads, facilitators, assessors, sponsors and institutional contacts to ensure that programme requirements, participant readiness, resources and documentation are in place.
• Monitor progress against agreed scope, timelines, quality requirements and intended outcomes; identify variances and recommend corrective actions. Assessment Monitoring, Evidence and Governance
• Oversee the administration and monitoring of authorised assessment schedules, participant records, logbooks, evidence submissions and progression-gate requirements.
• Establish and monitor processes to improve the completeness, traceability, timeliness and consistency of programme and assessment records.
• Coordinate assessor and moderation reviews, document outcomes confirmed by authorised reviewers, and track agreed development actions and workplace follow-up.
• Identify evidence gaps, process risks and compliance concerns, and recommend improvements to the Director and designated institutional authorities.
• Ensure that assessment judgements, moderation decisions and progression approvals remain with the authorised decision-makers. Management Information, Dashboards and Reporting
• Lead the preparation and maintenance of management dashboards covering participation, programme delivery, evidence completion, workplace application, partnership progress, risks, milestones and decisions required.
• Analyse operational information to identify trends, delivery risks, recurring issues and opportunities for improvement.
• Prepare accurate and timely management reports, performance summaries, briefing materials and recommendations for the Director and institutional management.
• Promote consistent definitions, reporting cycles, data quality and accountability across programme workstreams. Partnerships, Stakeholder Engagement and Ecosystem Development
• Develop and maintain stakeholder engagement plans and partnership pipelines across KPJU, KPJ, the wider JCorp ecosystem and approved external stakeholders.
• Identify potential collaboration opportunities and coordinate the development of partnership concepts, proposals, engagement plans and intended outcomes for the Director’s consideration.
• Manage stakeholder and partnership registers, track enquiries and proposals, and monitor agreed contributions, nominations, deliverables and follow-up actions.
• Build effective working relationships with internal and external stakeholders to support collaboration, programme participation and sustainable ecosystem development.
• Monitor partnership progress against agreed objectives and recommend actions to strengthen engagement, delivery and mutual value. Enterprise Development and Knowledge-to-Value Initiatives
• Coordinate the development of co-created programmes, commissioned activities, sponsorship proposals and knowledge-to-value opportunities aligned with AMANAH’s approved priorities.
• Prepare business cases or proposal materials outlining objectives, target stakeholders, deliverables, resource implications, risks and intended outcomes.
• Work with designated institutional owners to assess feasibility and readiness, and track approved initiatives from proposal through delivery, evaluation and reporting.
• Identify opportunities to improve programme sustainability and institutional value, submitting recommendations through the appropriate approval channels.
• Ensure that commercial terms, sponsorship acceptance, partnership agreements and external commitments are not confirmed without the required institutional approvals. Document, Data and Knowledge Management
• Oversee controlled documentation and records for manuals, forms, programme materials, partnership records, assessment documentation and management reports.
• Coordinate accurate and timely updates to the AMANAH Ecosystem Intelligence Database, AMANAH Programme Library and AMANAH Knowledge Repository with designated content and system owners.
• Monitor compliance with document control, confidentiality, records management and authorised data-access requirements.
• Promote reliable knowledge capture and retrieval to support programme continuity, institutional learning and future programme planning. Communications and Institutional Representation
• Oversee preparation of programme notices, participant guidance, stakeholder correspondence and progress updates for review and approval where required.
• Coordinate approved digital communications and ensure alignment with AMANAH’s institutional identity, messaging and communication protocols.
• Represent AMANAH at operational coordination meetings and stakeholder engagements when delegated, ensuring that commitments and follow-up actions are properly documented. Risk Management, Quality and Continuous Improvement
• Maintain visibility of operational risks, dependencies, unresolved issues and delivery commitments across AMANAH’s workstreams.
• Recommend and coordinate corrective and preventive actions to address delivery delays, incomplete records, stakeholder gaps and process inefficiencies.
• Review operational processes and performance evidence to identify practical improvements in programme delivery, reporting, governance and stakeholder experience.
• Promote a culture of accountability, continuous improvement, collaboration and compliance with institutional policies and procedures. Job Requirement: Education Relevant postgraduate qualification in management, education, research, assessment, business development or a related discipline. Knowledge and Experience
• Relevant experience in programme or project management, assessment administration, research operations, quality assurance, institutional secretariat or a related function.
• Experience coordinating multiple workstreams, monitoring deliverables and reporting progress, risks and performance to senior stakeholders.
• Experience in stakeholder engagement, partnership coordination, proposal development or enterprise initiatives.
• Demonstrated ability to coordinate across institutional functions and translate objectives into structured plans, actions and measurable deliverables.
• Experience preparing management reports, maintaining controlled records and using data to support operational decisions. Skills and Competencies
• Operational planning, programme coordination and delivery monitoring.
• Analytical thinking, problem-solving, prioritisation and sound judgement within delegated authority.
• Strong written communication, report writing, presentation and stakeholder-engagement skills.
• Ability to manage concurrent priorities, dependencies and deadlines.
• Ability to influence and coordinate cross-functional contributors without necessarily having direct line authority.
• Proficiency in dashboards, spreadsheets, document management and management-reporting tools. Personal Attributes
• Accountable, proactive and results-oriented, with strong attention to detail.
• Able to exercise initiative, identify emerging risks and escalate matters appropriately.
• Collaborative, professional and confident in engaging internal and external stakeholders.
• Trustworthy in handling confidential information and sensitive institutional records.
• Committed to continuous improvement, quality and institutional governance.