Customer Service Representative

Who You Are You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.

What We Do We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

The Big Task for a Customer Service Representative

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks for a Customer Service Representative

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer:

• Competitive hourly pay + bonus opportunities.
• Company-sponsored healthcare package.
• Dental/vision plans.
• Paid time off.
• Paid maternity/paternity leave.
• 401 (k) Retirement Plan with up to 3.5% Match Company Contribution
• ZayZoon On-Demand Pay Program
• Complimentary Mattioni VIP membership.
• Employee discount.
• New technology including fully loaded laptop and access to integrated software.
• Employee referral program.
• Company SWAG.
• Company events.
• Ongoing training.
• Career advancement.
• This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.

Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across Southeastern Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at callmattioni.com/careers

Pay

$17.00 per hour, with earning potential of $55K+ through a compensation plan that includes bonus opportunities, 1.5x overtime pay, and on call pay.

Schedule

• Full-Time (40 Hours Per Week).
• Monday through Friday, Day Shift.
• Overtime and on-call rotation.

Work Location

Hybrid (Office/Remote) following completion of training, alternating between 3 days in the office and 2 days remote one week, and 2 days in the office and 3 days remote the next.

Reliable transportation to Downingtown, PA 19335 required.

Education

High school diploma or equivalent (Preferred).

Interested in working weekends and evenings instead of regular business hours?

Check out our CSR (Weekends & Evenings) position here:

• Candidates must be able to pass a drug and background test (honesty policy is appreciated).