Appointment Setter | Healthcare Virtual Assistant (Onsite)

Description

About the Role

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!

Key Responsibilities

Verify patient benefits and insurance coverage Reactivate past patients and maintain engagement Answer inbound calls and assist with inquiries Follow up on appointment confirmations and reminders Make outbound calls to leads and potential patients Schedule and reschedule patient appointments efficiently Processing refills and following clinic policies Manage electronic medical records (EMR) Auditing labs & following up on missing results Monitor and oversee the clinic’s virtual kiosks Perks: Health Maintenance Organization (HMO) Government-mandated benefits 13th month pay Night differential pay Transportation allowance Perfect attendance bonus Other employee incentives Yearly salary increase Free lunch everyday Opportunities for career growth and development Fun and supportive working environment

Requirements

Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required Must have experience working with US-based clinics and/or healthcare environments Experience in EMR, insurance verification, patient coordination, and inbound call handling Experience in processing refills, auditing labs, and following up on lab results Medical billing and coding experience is a plus Strong written and verbal English communication skills Highly organized, detail-oriented, and self-motivated Must be willing to work onsite