Credit Control Administrator

%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EThe University%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAt Durham University we are proud of our people. %26nbsp;A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAcross the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. %26nbsp;. Whether you are at the very start, middle or end of your career, there is a role for you.

We believe everyone has their own unique skills to offer.%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3EWe would be thrilled if you would consider joining our thriving University. %26nbsp;. Further information about the University can be found%26nbsp;%3C/span%3E%3C/span%3E%3Ca href=%22https://www.

durham.ac.uk/about-us/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3Ehere%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3E.

%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EFind out more about the benefits of working at the University and what it is like to live and work in the Durham area on our%26nbsp;%3C/span%3E%3Ca href=%22https://www.durham.ac.uk/about-us/professional-services/human-resources/job-vacancies/why-join-us/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWhy Join Us?

• Information Page%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EThe Role and the Department%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3EFinancial Transactional Services represents the larger part of the Finance Department including Credit Control, Accounts Payable, Accounts Receivable, Student Services, Fixed Assets and Financial Accounts and Cash Management functions.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3EThe role of Credit Control Administrator sits within the Credit Control team and will report to the Credit Control Assistant Manager.%26nbsp; The purpose of the role is to support the team in delivering all aspects of credit control across the University.%26nbsp; This will include ensuring the Universities debt policies are adhered whilst dealing with student/customer accounts.%26nbsp; Answering phone calls and responding to written correspondence in relation to overdue accounts.%26nbsp; Liaising with internal departments regarding overdue debts to ensure our records are accurate.%26nbsp; Discuss and agree alternative payment plans where this is permitted.%26nbsp; Assist in the preparation of debt files for referral to debt collectors.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3EThe role will involve working with all levels of staff across the University and close liaison with our student billing team, Treasury team and accounts payable team.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3EThis is a hybrid role so will involve a minimum of 2 days in the office each week.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThe base location for this role is Boldon House, our exciting new professional services%26nbsp;hub.%26nbsp; Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: %3C/span%3E%3C/span%3E%3Ca style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(4, 95, 171);font-family:%26quot;. Open Sans%26quot;, %26quot;. Segoe UI%26quot;, Frutiger, %26quot;. Frutiger Linotype%26quot;, %26quot;. Dejavu Sans%26quot;, %26quot;. Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:inherit;orphans:2;text-align:start;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 href=%22https://www.durham.ac.uk/about-us/estate-development/boldon-house/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EBoldon House – Durham University%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWorking at Durham %26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EA competitive salary is only one part of the many fantastic benefits you will receive if you join the University:%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. %3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3EThe University closes between Christmas and New Year.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E• We offer generous pension schemes with varying contribution amounts to help you plan for your future. %26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EDiscover more about our total rewards and benefits package %3C/span%3E%3Ca href=%22https://www.durham.ac.uk/about-us/professional-services/human-resources/services/rewards-and-benefits/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3Ehere%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E.%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EDurham University is committed to equality diversity, inclusion and values%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EOur collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. %26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAs a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. %26nbsp;. We also live by our values and our Staff Code of Conduct. %26nbsp;. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-GB;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3EWe welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. %26nbsp;. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. %26nbsp;. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E %3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat you need to demonstrate when you apply%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Ca name=%22_Hlk132882598%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-GB;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3ETo be considered for this role, here are the skills/experience we’re looking for:%3C/span%3E%3C/span%3E%3C/a%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Calibri;%22%3E%3Cstrong%3EQualifications/Experience%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E1. %26nbsp; %26nbsp;. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E2. %26nbsp; %26nbsp;. Experience of working in a busy office environment, preferably within a large organisation with credit control experience, delivering front line administrative services, across a high volume of transactions %26amp; queries.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E3.%26nbsp;%26nbsp;%26nbsp; Experience of communicating effectively with customers (in person and in writing) including experience of telephone collections.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E4. %26nbsp; %26nbsp;. Demonstrable ability to proactively work with team members to ensure the delivery of high-quality services.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E5.%26nbsp; %26nbsp; %26nbsp;. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E6. %26nbsp; %26nbsp;. Experience of large ERP system, such as Oracle/ SAP%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. Normal%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Calibri;%22%3E%3Cstrong%3ESkills/Abilities/Knowledge%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E7. %26nbsp; %26nbsp;. Excellent oral and written communication skills including the ability to draft routine credit control correspondence, and a good telephone manner.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E8.%26nbsp; %26nbsp;. Ability to develop effective working relationships, both internally and externally to effectively network and exchange advice and information for development purposes.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E9.%26nbsp;%26nbsp; Ability to be assertive and persuasive with good negotiation skills.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E10.%26nbsp; Ability to deal with difficult conversations and diffuse confrontational situations over the phone and in person.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E11. %26nbsp; %26nbsp;. Ability to solve problems as part of a team and resolve issues, plan solutions, and make pragmatic decisions.%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E12. %26nbsp;%26nbsp;%26nbsp;. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E13. %26nbsp; %26nbsp;. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E14. %26nbsp; %26nbsp;. Experience of working with debt collection agencies and preparing cases for referral.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E15. %26nbsp; %26nbsp;%26nbsp;. Evidence of personal development to maintain skills.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3E%3Cstrong%3EDesirable Criteria%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E16. Experience of working within the higher education sector.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EHow to apply%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ETo progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. %26nbsp;. Where there are desirable criteria we would also urge you to provide any relevant evidence. %26nbsp;. Please don’t forget to check if there is any weighted criteria (see above).%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWhile some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. %26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ESubmitting your application%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWe prefer to receive applications online. %26nbsp;. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat you are required to submit:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;A CV%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;A covering letter which shows examples of how you meet all of the criteria within the Person Specification %26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EContact details%26nbsp;%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EIf you would like to have a chat or ask any questions about the role, Scott Lowes (Senior Finance Manager
• Income and Collections) would be happy to speak to you - %3C/span%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%[email protected]%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-GB;mso-bidi-language:AR-SA;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E%3Cstrong%3ETypical Role Requirements %26nbsp;%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. Normal%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;mso-bookmark:_Hlk132882622;%22%3EHere are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. Normal%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EService Delivery%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. Normal%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Contribute to equality, diversity and inclusion and the University’s values.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Use your experience and problem-solving skills to resolve routine issues with things relevant to your role such as payment queries and provide information and updates to help your team find solutions.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Collect, organise and record data and information accurately and provide reports as required.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Promote positive wellbeing arrangements which benefit you and your team.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. When carrying out your role, use and apply relevant professional and regulatory standards [e.g. data protection] when managing data.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Use standard office-based devices and applications such as word, excel and power point%26nbsp;to deliver services.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Update guidance on standard operating procedures followed by the team.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E•%26nbsp; %26nbsp; Assist in arranging team meetings and room bookings for the credit control team.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ETeamwork%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Mso. No. Spacing%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ECommunication/Liaison%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Seek feedback from students, staff and anyone else that you come across as part of your role%26nbsp;on their requirements from your service to ensure that their reasonable expectations are being met.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Record information [e.g. changes in customer contact details] and respond to queries which you receive.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Liaise with staff in other areas, professional organisations and agencies%26nbsp;to ensure that services are being delivered in an efficient and collaborative way.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Liaise with external suppliers, contractors, specialists and service providers%26nbsp;to plan the delivery of services and events.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan data-teams=%22true%22%3E• %26nbsp; %26nbsp;. Any other reasonable duties.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPlease note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement%26nbsp;%3C/span%3E%3Ca href=%22https://www.dur.ac.uk/about-us/governance/information-governance/privacy-notices/job-applicants/%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;%22%3EJob Applicants/Potential Job Applicants
• Privacy Notice%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E which provides information on the collation, storing and use of data.%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22Mso. List. Paragraph%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;. Times New Roman%26quot;;mso-bidi-font-size:14.0pt;%22%3EDurham University is a UKVI sponsor. Applicants who require sponsorship to work in the UK should note that not all roles are eligible. Further information on visa requirements and eligibility can be found on the %3C/span%3E%3C/span%3E%3Ca href=%22https://www.gov.uk/skilled-worker-visa%22 target=%22_blank%22 title=%22https://www.gov.uk/skilled-worker-visa%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;. Times New Roman%26quot;;mso-bidi-font-size:14.0pt;%22%3EUKVI website%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:%26quot;. Times New Roman%26quot;;mso-bidi-font-size:14.0pt;%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E