Virtual Relationship Manager - Current Account

Job Purpose: The Current Account – Elite Banker(Virtual Sales) is responsible for managing and growing a mapped portfolio of Current Account customers through virtual and digital engagement channels. Operating from a centralized sales or service hub, the role focuses on CASA growth, customer acquisition, relationship deepening, cross-selling of banking products, and delivering a superior customer experience.

The role combines sales-driven relationship management with strong operational discipline and compliance, ensuring customers receive personalized, solution-oriented banking support while adopting digital banking platforms. Roles & Responsibilities: Manage a mapped portfolio of Current Account customers through virtual interactions (calls/digital channels).

Deepen customer relationships to enhance overall relationship value and wallet share. Drive CASA value build-up and acquire new Current Account customers in line with targets. Increase product holding per customer through effective need-based cross-selling. Profile customers to identify financial needs and recommend suitable banking solutions.

Cross-sell banking products including Credit Cards, CMS, POS, Trade Services, Retail and SME Loans, Insurance, Investments, SIPs, and other bank programs. Promote and onboard eligible customers to Relationship Banking / Preferred programs. Coordinate with branch and internal teams to close working capital, business loans, retail assets, CMS, POS, and trade transactions generated through virtual engagement.

Secondary Responsibilities: Support audit requirements and control checks as defined by the bank. Contribute to process improvements and best practices in virtual relationship management. Collaborate with branch and cross-functional teams to achieve overall business objectives.

Requirements

Graduation in any discipline (Full-Time mandatory) Experience: Minimum 2 years of experience in banking or allied financial services. Prior exposure to Current Account handling, customer engagement, sales, or virtual relationship management preferred. Skills & Attributes: Strong customer engagement and relationship management skills.

Proven ability to cross-sell and grow CASA balances. Excellent verbal communication skills with high professionalism. Comfort with digital banking platforms, mobile applications, and virtual servicing. Solution-oriented mindset with a strong customer-first approach. Close attention to detail and commitment to compliance and ethical standards.

Ability to work independently, manage targets, and perform in a fast-paced virtual environment.