Field Service Supervisor

Job Details: Level: Experienced, Job Location: KATS

• Wellsville, NY, Salary Range: $45.00 - $55.00Hourly, A First. Call Mechanical Company FIELD SERVICE SUPERVISOR Location: Remote, USA WHO IS FIRSTCALL MECHANICAL? KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with First. Call Mechanical in 2025. First. Call Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. First. Call serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, First. Call is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. First. Call Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS

OVERVIEW

First. Call Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage

• Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays
• Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development- Company-sponsored education and career advancement programs like the First. Call Academy, the Learning & Education Assistance Program (LEAP), and the First. Call Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks
• Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are currently seeking an experienced Field Service Supervisor to join our fast-growing team. The ideal candidate will bring a solutions-first mindset, strong leadership skills, and a passion for developing technicians in the field. This role requires a high level of customer service, technical ability, and the drive to ensure work is completed safely, on time, and to the highest quality standards.

JOB RESPONSIBILITIES

Supervise and support field service technicians across multiple job sites Coordinate daily schedules, dispatches, and job priorities in alignment with operational goals Conduct job-site inspections and quality checks to ensure work meets First. Call standards and customer expectations Serve as the first point of contact for resolving customer concerns in the field Ensure all field service work is completed in compliance with safety protocols and industry codes Train and mentor technicians, fostering a culture of continuous improvement and learning Review and approve job reports, timecards, and material usage documentation Assist with hands-on troubleshooting and repairs when necessary Collaborate with Project Managers and FS Superintendent to align on timelines and resource needs ACCOUNTABILITIES Continuous development through First.

Call Academy to remain a technical and leadership resource for the team Demonstrated commitment to field excellence, service reliability, and technician development Uphold and promote First. Call’s values through every customer and employee interaction ORGANIZATIONAL ALIGNMENT This position reports to the Field Service Superintendent and works closely with Subject Matter Experts (SME's), operations leadership, and customers.

Qualifications

QUALIFICATIONS

5+ years of experience in industrial service or install roles 2+ years of experience in a leadership or supervisory capacity Valid Driver License with an acceptable driving record OSHA 10 (OSHA 30 preferred) Ability to work flexible hours and respond to after-hours service needs Strong understanding of HVAC systems, blueprints, and mechanical codes Proficient in using service software, timekeeping apps, and digital job documentation Ability to lift 75 pounds and safely navigate ladders, rooftops, and confined spaces BEHAVIORAL PROFILE Language Skills Able to clearly communicate instructions, coach technicians, and interact professionally with customers.

Capable of writing detailed service reports and communicating updates across departments. Mathematical Skills Can calculate material needs, labor hours, and job cost estimates. Able to interpret efficiency metrics and productivity ratios. Reasoning Ability Capable of making confident, quick decisions under pressure. Skilled in prioritizing multiple demands and solving complex service issues in the field.

Physical Demands This role is physically active and regularly involves walking job sites, climbing, kneeling, and lifting equipment or tools up to 75 pounds. Clear vision and manual dexterity are essential to performing supervisory and hands-on tasks safely. NOTE: This job description is not intended to be all-inclusive.

Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. First. Call does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of First.

Call’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.