Sales Administration & Customer Service Executive

Req ID: 2254 Full-Time/Part-Time: Full-Time As a leader in consumer packaging, MM empowers customers with innovative, recyclable fibre-based solutions, advanced technologies and deep know-how. Its portfolio spans packaging, labels and leaflets, cartonboard, kraft papers and uncoated fine papers. With an integrated value chain and a presence in around 30 countries, MM supports customers’ brand and ESG goals – enabling people to live better lives on a better planet.

Our heart beats for talents - be one of them! To strengthen our team at MM Board North Africa in Tunis, we are looking for a dedicated Sales Administration & Customer Service Executive (m/f/d) who will connect our European mills, customers in North Africa and headquarters in Vienna.

Your Role

You manage customer orders from confirmation through production and shipment to final delivery, ensuring reliable follow-up throughout the entire process You coordinate closely with the local sales team, our European mills, the customer service hubs in Austria, Finland and Poland, and customers across North Africa You respond to customer requests, provide clear updates and identify potential issues early to help ensure smooth order fulfilment and a positive customer experience You support the Sales Directors with offers, customer follow-ups, reporting, agenda management and travel coordination You coordinate the day-to-day needs of the Tunis office and support the monthly accounting process Your Profile You ideally have a university degree and have gained experience in a customer-facing role, preferably in order management, sales administration or customer follow-up You bring knowledge of international trade or maritime freight, including Incoterms or shipping documentation, or are familiar with comparable international order processes You are proficient in Excel and other Microsoft Office tools and ideally have experience working with an ERP system such as SAP You work independently and in a well-organised manner, take ownership of results and maintain accuracy and reliability when coordinating multiple orders, stakeholders and deadlines You are fluent in English (C1+) and French; knowledge of Arabic or another language is an advantage Our Offer Join our dedicated team and become part of a leading international group , working closely with colleagues across the organisation and with our headquarters in Vienna.

We offer you an international working environment, attractive financial conditions and a role where you can contribute and grow professionally. In addition, you will benefit from a wide range of training and development opportunities as well as career opportunities within the group . Interested? We look forward to receiving your CV.

Your Talent Advisor: MM Board North Africa SARL Lisa Heber (43) 66488646469