Customer Service / Sales Executive

Customer Service / Sales Executive Summary We are seeking a dynamic and motivated individual to join our IT Services team in the role of Customer Service and Sales Executive. This position is pivotal in bridging the gap between our organization and its client base, ensuring high-quality support while actively driving revenue growth.

The ideal candidate will manage customer interactions with professionalism, resolve inquiries efficiently, and cultivate lasting relationships that foster trust and loyalty. This role offers an excellent opportunity for a recent graduate or early-career professional to develop essential sales and service skills within a fast-paced technology environment.

Responsibilities

Proactively follow up on potential leads to convert opportunities into successful sales. Manage and nurture client relationships to ensure satisfaction and retention. Address and resolve customer queries and issues in a timely and effective manner. Maintain accurate and up-to-date customer records within our management systems.

Handle customer interactions with empathy and professionalism across various communication channels. Identify customer needs and recommend appropriate solutions to enhance their experience. Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Requirements

Possess a minimum of 6 months of relevant work experience in customer service or sales. Demonstrate strong proficiency in lead follow-up techniques and sales strategies. Exhibit excellent interpersonal skills with the ability to build rapport quickly. Show aptitude for problem-solving and critical thinking in dynamic situations.

Have a solid understanding of customer record management and data handling. Display a customer-centric mindset with a focus on delivering exceptional service. Be capable of managing multiple tasks efficiently while maintaining attention to detail.