Head of Store – LV The Place Seoul

As Head of Store, you will lead a landmark Louis Vuitton destination in Seoul, bringing together luxury retail, an Art & Culture space, and F&B comprising one café and one restaurant. You will set the strategic direction and lead a team of approximately 180 people through a strong management team, with accountability for business development, operational excellence and budget management.

You will unite these diverse activities into a seamless, best-in-class client experience, ensuring the highest standards across every touchpoint and bringing the Louis Vuitton Promise to life. Client & Business Development Define and execute an integrated store strategy across commercial floors, Art & Culture and F&B, balancing commercial performance, brand expression and long-term client engagement.

Maximize the potential of all product categories, universes and outlets; translate business opportunities into clear action plans and monitor performance against sales and budget objectives. Build a loyal clientele through disciplined clienteling, personalized relationship management and coordinated experiences across retail, cultural and dining touchpoints.

Champion best-in-class client experience befitting a landmark luxury store in Seoul, setting the highest standards for welcome, service, hospitality and after-sales care. Use client feedback and service insights to improve the end-to-end journey, ensuring seamless handovers and consistent service recovery across all activities.

Represent Louis Vuitton and the store in relevant local networks; monitor the competitive landscape and luxury, hospitality and cultural trends to identify growth opportunities. Team Management & Development Lead and inspire a team of approximately 180 people, establishing a shared vision, strong service culture and clear accountability across a large, complex store organization.

Build and empower a strong management team; delegate effectively and develop leaders capable of translating store strategy into coordinated departmental and individual objectives. Establish effective communication and management routines to align commercial floors, operational teams, Art & Culture and F&B around common priorities.

Partner with HR and Retail Learning on recruitment, onboarding, coaching, development and succession planning, building leadership capacity and a sustainable talent pipeline. Align team structure, staffing and resource allocation with business needs, client flows and service expectations across the full store. Foster a positive, collaborative work environment that encourages ownership, innovation and consistent delivery of exceptional client experiences.

Operation Oversee integrated daily operations across commercial floors, Art & Culture, one café and one restaurant, coordinating with the relevant specialist teams and operating partners to ensure consistent execution. Ensure Louis Vuitton policies, procedures and standards are understood and implemented across all activities, with clear responsibilities and escalation processes.

Maintain the highest standards of store presentation, hospitality, facilities and operational readiness. Manage the store budget and controllable expenses; monitor resource productivity, stock integrity, loss prevention, asset protection and operational risk. Coordinate client flows, events and activity schedules to deliver seamless experiences while maintaining day-to-day client experience quality and business continuity.

Work with concerned teams and operating partners to ensure applicable safety, security, hygiene and regulatory requirements are met across retail, cultural and F&B operations. Minimum of 5 years of sales management experience in retail, luxury retail or a relevant client-focused environment such as hospitality. Proven leadership of large teams and high-volume businesses, with the capacity to lead an organization of approximately 180 people through multiple management layers.

Experience managing complex, multi-functional operations; multi-store, multi-property or flagship leadership experience is advantageous. Strong commercial and financial acumen, combining strategic business development, budget discipline and operational excellence. Deep understanding of luxury client expectations and the ability to deliver best-in-class, personalized experiences consistently on a scale.

Visionary leadership, strong communication and stakeholder management skills, with the ability to empower managers, develop talent and unite diverse teams. Good knowledge of the luxury market and Art & Culture, with an understanding of hospitality and F&B operations; relevant cross-sector experience is advantageous. Strong presence as a Louis Vuitton brand ambassador and an inspiring leader with excellent communication skills.