Retail Regional Manager

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.

With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

As a Regional Retail Manager, you provide strategic leadership that accelerates new customer acquisition and deepens existing relationships across your region. You set regional strategy and coach Branch Managers to deliver disciplined sales execution, outstanding service, and strong operational and risk performance. You deepen consumer and business relationships through scalable market plans, revenue line partnerships, and visible community engagement—building a high‑performance, inclusive culture that attracts, develops, and retains talent while achieving growth and operational excellence.

As a Regional Retail Manager, you will:

1. Regional Strategy, Growth & Market Leadership Develop and execute a regional business plan that delivers deposit, lending, fee‑income growth and expense budget goals; align branch scorecards and activity routines to plan. Analyze market trends, competitor moves, and community needs to shape growth strategies, campaigns, and calling programs. Build centers of influence, community partnerships, and brand presence to expand Nicolet’s visibility and referral pipelines.
2. Field Sales Leadership & Coaching at Scale Establish a consistent sales rhythm across branches (huddles, pipeline reviews, joint calling) and coach Branch Managers to lead disciplined, needs‑based sales processes. Partner with internal specialists (mortgage, wealth, commercial/treasury management) to drive integrated solutions and revenue line referrals. Review region, branch and individual performance; identify gaps; direct targeted activities, training, and follow‑ups to sustain results.
3. Customer Experience & Relationship Management Champion an exceptional, frictionless customer experience across channels and branches, ensuring consistent service standards and recovery practices. Support resolution of escalated or complex client issues; observe branch delivery and provide actionable feedback to improve service and retention.
4. Talent, Culture & Inclusion Hire, develop, and retain Branch Managers and key branch leaders; create succession plans and talent pipelines for critical roles. Deliver ongoing coaching, observations, and performance reviews; recognize top performance and address underperformance with clear actions. Foster a diverse, inclusive, and engaged culture that reflects Nicolet’s values and strengthens team well‑being and results.
5. Risk Management, Compliance & Operational Excellence Ensure consistent adherence to regulatory and policy requirements (e.g., BSA/AML, KYC, OFAC, fair lending, privacy, information security) and strong control environments at each branch. Monitor operational/audit results, implement corrective action plans, and reinforce a culture of risk awareness, timely issue escalation, and remediation. Oversee cash/vault controls, dual‑control practices, branch security, and loss‑prevention standards; ensure readiness for audits and exams.
6. Regional Operations & Execution Standardize branch routines, resource allocation, scheduling, and workflow improvements to optimize staffing, productivity, and customer experience. Ensure Branch Managers maintain strong product/technology fluency on Nicolet’s offerings, digital tools, and policy updates.
7. Community & Brand Stewardship Represent Nicolet across community organizations and events; lead regional financial‑wellness initiatives and partnerships. Promote Nicolet’s reputation for relationship banking, local engagement, and responsible growth. Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet. Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives. Performs all other duties as assigned. SUPERVISORY RESPONSIBILITES: Directly supervise Branch Manager(s) and Assistant Branch Manager(s) in accordance with Nicolet’s policies and applicable laws.

Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, mentoring and development planning; rewarding and disciplining employees; addressing complaints and resolving problems. KNOWLEDGE, SKILLS, AND ABILITIES: Proven multi‑site retail banking leadership with strong sales coaching, market planning, and performance management skills.

Expertise in branch operations, consumer and small‑business banking, and foundational credit disciplines (including home equity and consumer lending fundamentals). Deep knowledge of regulatory requirements and operational risk controls; ability to drive audit‑ready execution. Excellent communication, influence, and relationship‑building skills—able to collaborate across lines of business and with community stakeholders.

Strong analytical skills and business acumen; comfortable using dashboards/CRM to direct activity and measure outcomes. High integrity, accountability, and commitment to Nicolet’s culture, values, inclusion, and service standards.

EDUCATION AND EXPERIENCE

Associate degree in Business, Finance, or related field required; Bachelor’s degree preferred. 5–10 years of financial services experience with demonstrated multi‑branch leadership; prior retail lending exposure preferred. Documented success leading sales teams, improving operations, and delivering strong customer and risk outcomes.

Benefits

Medical, Dental, Vision, & Life Insurance 401(k) with a company match PTO & 11 1/2 Paid Holidays The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Equal Opportunity Employer/Veterans/Disabled