Operations Supervisor

You will be responsible t o effectively supervise front‐line s t a f f o n a d a y to d a y b a sis to d eve l o p a n d g r o w o ur loan b ook. Superb m anagement skills a re critical as the Supe r visor directly coaches and develops the c r edit a n d collections o fficers. An e ffective S upervisor interacts with e m ployees and customers e v ery day; l eads b y e x am p le, coac h es and holds t h e t e am a ccountable to do w h at’s right for t h e customer.

Key R e s p o n s i b i l i tie s : Supervise loan officers. Attain bran c h loan production ta r g ets while maintaining accept abl e d elinq u enc y l evels a s se t b y t he Ma n age m en t . Conduct verifications and approvals of all loan applications. Participate i n sales deve l opment act i vities. Liaise with c o llectors and lawyers r e garding delinquent client s .

Ensure high customer s atisfaction levels.

Requirements

A degree in Business Management or related discipline. Minimum of 4 years of supervisory / managerial experience. Experience in small business lending would be preferred. Entrepreneurial business management orientation, sales planning, strong team-building skills Strong probing, communication, analytical, problem solving and decision makes skills to effectively resolve complex customer and employee issues.

Job experience with extensive customer contact, including building and maintain customer relationships. Ability to work efficiently in a high demand, team oriented, and fast-paced environment