Process Specialist

• Hands-on experience in PR Initiation, including exception handling, requester / stakeholder follow-up and SLA-based delivery. • Sound understanding of PR-to-PO controls, supporting documentation, account coding, supplier / PO data and audit requirements. • Hands-on experience with ERP / eProcurement tools and Excel-based trackers; able to analyze recurring errors and guide junior processors.

Responsibilities

"• Create PRs in eApproval using approved SOWs, vendor quotations and business-tool data; initiate PRs from documentation extracted from client specific tools • Review requests for completeness, obtain missing information and attach the required supporting documentation before submission. • Capture and validate key fields such as requester / business details, vendor, division, cost center, currency, quantity, unit price, contract reference and account coding as applicable. • Use approved batch / mass-upload methods for high-volume requests and maintain transaction evidence and trackers. • Classify requests by agreed priority and process within the applicable P1, urgent and non-urgent response windows. • Maintain segregation of duties; do not review or approve a PR initiated by the same individual. • Perform first-level quality checks on complex or exception transactions and provide process guidance to associates. • Analyze recurring defects / queries, support root-cause analysis and recommend SOP, checklist or knowledge-base updates. • Coordinate workload, priority cases and handoffs during the shift; escalate control, access or SLA risks to the Process Lead."

Requirements

• Experience with SAP and one or more of eApproval, Myriad, Process Director or Sonar. • Exposure to quality checks, RCA, SOP updates and continuous-improvement initiatives. • CIPS / CPSM / Lean Six Sigma or equivalent procurement / process certification.