Bilingual Client Services Specialist-Senior - English and Spanish

Job Title Bilingual Client Services Specialist-Senior

• English and Spanish Job ID 2026-6039 Posted Date 6/18/2026 Category Client Services Group Type Full-Time Job Locations US-FL-Ft. Lauderdale Location : Location City National Bank of Florida Job Post Information* : External Company Name www.citynational.com Location : Postal Code 33309 Location : Address 5900 North Andrews Avenue Associate's Degree in Business or a related field. An equivalent combination of education and relevant professional experience may be considered in lieu of a degree. 5-7 years of experience in client service, with a preference for roles within the financial services industry. Demonstrated ability to address client inquiries, resolve issues, and provide comprehensive support in a financial services environment. In-depth expertise in banking products and services, specializing in loan servicing, depository, and treasury management products. Ability to work independently and efficiently in a high-pressure environment, while ensuring client satisfaction through effective task management. Proficient in utilizing loan/depository systems and banking software for processing transactions, managing client accounts, and resolving system issues. Expertise in Microsoft Word, Excel, and Outlook, with advanced capabilities in generating reports, analyzing data, and communicating effectively through office applications. Advanced verbal and written communication skills, with the ability to convey complex banking concepts to clients and colleagues in a clear and professional manner. Strong attention to detail, with a demonstrated ability to manage multiple tasks simultaneously, ensuring high standards of quality and accuracy. Advanced interpersonal skills, phone etiquette, and customer service capabilities, with experience in managing client relationships and professionally addressing inquiries.