Computer Works Manager

Job Title: Computer Works Manager Department: Donated Goods Program (DGP) Reports to: Manager, eCommerce Sales and Operations Status: Exempt Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers.

We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Job Summary

Responsible for the day-to-day operations and management of the computer works area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities

Responsible for all management duties, including all day-to-day operations and all associates. Evaluate donated computers to assess the value. Refurbish computer equipment to restore it to like-new working conditions and/or appearance, then transfer it to the stores for resale. Install an operating system on computers and configure it to CW standards.

Perform minor upgrades as needed to the machine to be transferred to the stores for resale. Troubleshoot repairs, maintain, install, and perform testing activities on various computer equipment and peripherals. Warranty maintenance on machines bought from CW. Drive associate productivity. Ensure operations are lean and operate at maximum efficiency.

Responsible for ordering and maintaining supplies securely, following the established budget and GWH’s policies and procedures. Responsible for the stewardship of donations and all other GWH property and supplies. Recruit and train Computer Works associates to build a skilled workforce. Responsible for supervising, evaluating, and developing within the framework of GWH policies, procedures, and the associates’ job descriptions.

Perform other duties as directed by management to support evolving organizational needs. Additional Responsibilities: Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.

Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual, maintain a professional appearance, and perform expected duties. Maintain a high level of confidentiality. Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.

Adheres to local, state, and federal laws and regulations. Minimum Job Requirements: A bachelor’s degree or equivalent work experience is preferred. A minimum of two (2) years of management experience is required. Certification in technology repair (A+ certification or better preferred) and/or equivalent job experience.

Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications. Excellent computer skills (proficient in Microsoft Office). Experience in online store operations preferred. Capable of working autonomously. Experience in material handling is preferred.

Strong organizational skills and ability to work well with others in a close office environment. Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes. Key Performance Indicators (KPI): Sales vs. Budget: Meets goal of actual sales compared to the projected budget.

IAT vs. Comp: Compares the Individual Average Transaction rate (IAT) against prior year sales and exceeds them. Wage to Budget: Controls wage expenses against the allocated budget. Overtime to Total Hours: Monitor ratio of overtime hours to the total hours worked. Safety Audit Scores: Evaluates compliance and effectiveness of safety protocols through audit results.

Order Fulfillment Speed: Tracks the time from order receipt to delivery, highlighting operational efficiency. Physical Requirements/Work Environment: This role is physically demanding and fast-paced. Regular twisting, bending, squatting, kneeling, pushing, and pulling. Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs.

(e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. Moderate indoor noise with periodic exposure to outside temperatures.