eCommerce Clerk

Job Title: eCommerce Clerk Department: Donated Goods Program (DGP) Reports to: Manager, eCommerce (eComm) and Sales Operations Status: Non-Exempt Mission Support: Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers.

We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Job Summary

Performs a variety of administrative duties in support of GWH’s eComm department. Responsible for preparing written descriptions of items for sale, integrating product information into the store software, assisting in the selection and processing of items as needed, cleaning and displaying merchandise, tracking items, and helping facilitate shipping as directed.

Essential Duties and Responsibilities

Receive items from the processing area and initiate steps to integrate products into the store. Prepare written descriptions of items. Ensure items are properly inventoried. Consistently meet or surpass department goals for: Daily inventory Daily photography Zero photography errors Daily listing Zero listing errors Zero shipping errors Access eBay and other online platforms to obtain relevant product information.

Input item descriptions into the eComm software. Clean and display items on inventory shelves in the eComm storeroom. Search other auction sites for competitive information and determine/recommend enhancements to www.ShopGoodwill.com. Help facilitate the shipment of sold items. Safeguard company property, including donated goods.

Report any incident of theft or unauthorized possession of company property. Act safely at all times, following all safety rules and regulations. Receive work and safety instructions and answer questions. Communicate with management, co-workers, clients, and the public. Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities: Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude. Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.

Must be punctual, maintain a professional appearance, and perform expected duties. Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter. Adheres to local, state, and federal laws and regulations. Minimum Job Requirements: A high School diploma or equivalent preferred.

Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications. Intermediate computer skills. Type a minimum of 35 WPM with minimum typos. Experience with online storefront operations preferred. Knowledge of digital photography and equipment.

Experience with Adobe Photoshop or similar photo editing software. Proficiency with Microsoft applications. Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes. Key Performance Indicators (KPI): Items properly inventoried: Goal 100% Meets minimum daily inventory goals: 100% Meets photography goals Zero photography errors Zero listing errors Zero shipping errors Physical Requirements/Work Environment: This role is physically demanding and fast-paced.

Regular twisting, bending, squatting, kneeling, pushing, and pulling. Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. Moderate indoor noise with periodic exposure to outside temperatures.