Warranty Coordinator

Description Are You a Problem-Solver Who Loves Turning Challenges into Solutions? Action Overhead Garage Door, a family-owned and operated business since 1980, is looking for a motivated, detail-oriented Warranty Coordinator to join our team! As our Warranty Coordinator , you'll work with customers, builders, manufacturers, and internal teams to manage warranty requests, resolve concerns, and ensure a positive customer experience.

We're looking for someone who doesn't just manage the process but looks for ways to improve it!

What You'll Do

Manage residential, builder, and commercial warranty claims from initial request through resolution. Coordinate & Communicate: Work with customers, builders, technicians, manufacturers, and internal departments to ensure timely scheduling, updates, and follow-through. Investigate & Resolve: Review warranty requests, determine coverage eligibility, and help identify the best solutions.

Stay Organized: Track open claims, maintain accurate documentation, and ensure nothing falls through the cracks. Drive Improvements: Identify recurring warranty issues, analyze trends, and help develop processes that improve efficiency and reduce repeat service calls. Work with Vendors: Coordinate manufacturer warranty claims, replacement parts, credits, and resolutions.

Requirements

What We're Looking For

2+ years of warranty coordination experience preferred. Experience in construction, garage door installation, or home services is a plus. Strong communication, organizational, and problem-solving skills with a positive, customer-focused attitude. Ability to manage multiple priorities while maintaining attention to detail.

A proactive, self-motivated mindset with a strong sense of ownership and accountability. Proficiency in Microsoft Office; Service. Titan experience is a plus. Why Join Action Overhead Garage Door? We're proud of the company we've built and the people who make it successful. As a family-owned business with more than 45 years of experience, we value teamwork, accountability, and continuous improvement.

We offer a supportive work environment where your ideas matter, your contributions make a difference, and you have the opportunity to grow. Our benefits include: Paid Time Off (PTO) Health, Dental, and Vision Insurance Life and Disability Insurance 401(k) with Company Match Ready to Make an Impact? If you're organized, detail-oriented, and enjoy problem-solving, we encourage you to apply and join the Action Overhead Garage Door team!