Help Desk

Founded in 1879, Nott Company is the premier provider of engineering, integrated systems, and supply chain solutions that will enhance efficiency and reliability to achieve optimal performance and growth. We are 100% employee owned with a passion for growth and excellent service to our customers. As a member of the Help Desk Support Team, you will be providing technical assistance to the facility and helping ensure reliable use of company technology.

Your primary responsibility will be to troubleshoot hardware and software issues, manage user access, and track support requests. What will you be doing? Provide first level support to all users including document/label printing, troubleshooting, and installation of new software/hardware and answering general user questions.

Log and track all IT issues using help desk software. Train users on Nott supported software. Perform user administration functions, including assignment of necessary user identifiers, passwords, various permissions and access rights. Create documentation of best practices and processes. Participate in processes and programs aimed at continuous improvement and safety.

Perform other duties as assigned. What will you need to be successful? 2+ years post high school education in Computer Science/related field OR 2+ years of professional IT experience in a multi-site corporate network environment. Ability to support client OS (Windows Operating System), application software (Microsoft Office), and mobile device operating systems (iOS, Android, etc.)

Ability to troubleshoot and use deductive reasoning skills to choose the best solution from a few choices Effective communication skills both written and verbal Ability to work independently, set priorities and deliver results We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more!

Please note that any pay range information provided is a good faith estimate for the position at the time of the posting. Final compensation may vary based on factors including, but not limited to, knowledge, skills and abilities as well as geographic location. Please visit our company page at www.nottco.com/careers to learn more about our company.

Equal Opportunity Employer