Business Intelligence Analyst

The Business Intelligence Analyst will support operational reporting, and visualization needs that enable productivity and workforce management insights. This role focuses on building dashboards, maintaining reporting accuracy, and translating data into clear, actionable information for business stakeholders. The analyst will work with BI tools and light SQL queries to ensure timely and effective delivery of insights.

Position Responsibilities: Develop and maintain dashboards and reports in Power BI to visualize operational performance and workforce metrics. Write and optimize basic to intermediate SQL queries for data extraction and validation. Partner with business teams to understand reporting requirements and deliver user-friendly solutions.

Ensure reporting accuracy and alignment with data governance standards. Present insights in a clear, concise manner to support decision-making. Required Qualifications: 2–4 years of experience in business intelligence, reporting, or data visualization. Proficiency in Power BI for dashboard development and visualization.

Working knowledge of SQL for querying and data validation (light to intermediate complexity).

Preferred Qualifications

Strong communication skills to translate data into actionable insights. Detail-oriented with a focus on data accuracy and consistency. Familiarity with data governance principles and best practices. Exposure to cloud-based analytics environments (e.g., Databricks, Azure) is an asset. Understanding of operational metrics related to productivity and workforce management.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HYBRID The role being advertised is an existing vacancy.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [email protected] . Referenced Salary Location CAN, Ontario, Waterloo, 500 King Street North Working Arrangement Hybrid Salary range is expected to be between $69,525.00 CAD - $115,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement .