Mail Clerk

Mail Clerk Discover an engaging opportunity in the insurance sector for our client, offering the chance to contribute to essential day-to-day operations, connect with internal partners, and gain valuable exposure to numerous business units within a collaborative service environment. What is in it for you:

• Hourly salary of $17.95.
• 4-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8 am to 4 pm.
• On-site work in a dynamic environment.

Responsibilities

• Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.
• Handle outgoing mail and courier items for customers and advisors accurately and within required timelines.
• Handle and distribute cheques, contracts, and statements accurately to internal and external customers.
• Use web-based systems and internal mainframes to gather client information and mailing instructions.
• Maintain email inboxes and process email inquiries, scanning requests, and print requests accurately and promptly.
• Investigate and obtain new addresses for customers and resolve related inquiries.
• Assist with ad hoc projects as required.
• Provide excellent customer service to internal partners.
• Communicate with customers, employees, and other individuals to answer questions, provide or explain information, and address complaints.
• Answer telephone calls, direct calls, and take messages.
• Compile, copy, sort, file, compute, record, and proofread information related to office activities, business transactions, records, and reports.
• Maintain and update filing, inventory, mailing, and database systems.

What you will need

Required qualifications

• High school diploma.
• 5+ years of previous customer service or data entry related work experience.
• Capacity to meet the physical requirements of the role, including lifting up to 50 lbs.
• Demonstrated accuracy and attention to detail required to avoid privacy incidents.
• Proficiency with Microsoft applications, including Outlook, Teams, Word, and Excel.
• Capacity to keep information organized and confidential.

Preferred qualifications

• Clear and precise verbal and written communication skills.
• Teamwork and a positive attitude.
• Adaptability to fluctuating workloads and change.
• Multitasking, organization, and prioritization skills.
• Effective time management and independence.
• Analytical and problem-solving skills.
• Strong interpersonal and customer service skills. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.