Repair Advisor / CSR

Key Responsibilities

Customer Service & Communication

• Greet customers promptly and professionally.
• Provide regular status updates via phone, text, or email.
• Address customer concerns and resolve issues efficiently.
• Ensure a smooth vehicle delivery process and review completed repairs with customers. Vehicle Intake & Documentation
• Schedule repair appointments.
• Perform initial vehicle walkarounds with customers.
• Collect and verify insurance information and required documentation.
• Enter and maintain accurate customer and repair information in management systems.
• Upload photos and supporting documents as needed. Insurance & Administrative Support
• Communicate with insurance adjusters regarding supplements and approvals.
• Assist in processing claims and coordinating rental vehicles.
• Prepare repair orders, invoices, and final paperwork.
• Collect payments and explain charges clearly to customers. Coordination & Workflow Support
• Work closely with estimators and production staff to track repair progress.
• Ensure all required authorizations are obtained before repairs begin.
• Maintain organized records for compliance and quality control.

Requirements

Required Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience
• Strong communication and interpersonal skills.
• Proficiency with computer systems and management software.
• Ability to multitask in a fast-paced environment. Key Skills & Competencies
• Excellent verbal and written communication
• Strong organizational skills
• Problem-solving ability
• Attention to detail
• Professional appearance and demeanor
• Customer-focused mindset Work Environment
• Collision repair facility setting.
• Frequent interaction with customers in person and by phone.
• May involve extended periods of standing or computer use.