Customer Relations Specialist (Part-Time)

The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's STEM education programs. This is an on-site, permanent part-time position. January

• June: 20-40 hours a week July
• December: 20-30 hours a week Position Responsibilities: Develop a comprehensive understanding of NIHF’s stem enrichment programs Accurately respond to customer inquiries by providing program information, locations, and pricing Assist customers in navigating the Camp Invention website to register participants online and over the phone Problem analysis and resolution Customer follow-up and attention to detail for providing superior customer support Accurately and efficiently enter and process events and registrations Research and resolve customer-related issues in a timely and professional manner Have a passion for the company mission, and incorporate that excitement into customer interactions Soft solution-selling skills; incorporate a sense of urgency to deliver a prepared script to provide program features, advantages and benefits to potential customers to gain registrations, add-on products and donations Record details of inquiries, comments, complaints, and actionable steps taken to bring about resolution Process requests for transfers, cancellations, refunds, and receipts Identify and escalate priority issues Periodic filing of customer service paperwork Communicate and coordinate with internal departments as assigned Perform other job duties and special projects as assigned, including cross-departmental tasks Knowledge, Skills, and Abilities: Ability to regularly work in the office and attend in-person meetings Requires regular, reliable, and on-time attendance Knowledge of customer service principles and call center practices Developed interpersonal skills to provide exceptional customer service, with the ability to communicate effectively via email, chat, phone, and in-person meetings Confidence in overcoming objections and negotiation practices Computer literate with strong typing and data entry skills to produce high-quality work in both speed and accuracy Ability to multi-task and respond to changing priorities and seasonal surges in workload Ability to facilitate a positive work environment and portray our company mission Team player mentality; ability to remain focused when working in close proximity to other staff members Self-motivated and able to work independently Interest in nonprofit, B2B, and B2C communications Credentials and Experience: 1-2 years of customer service experience is preferred Special Requirements: Must possess schedule flexibility based on business needs and seasonal hours Pay: $16.00/hour Why Join the National Inventors Hall of Fame? Comprehensive Health Coverage: Enjoy top-tier medical, dental, 100% employer paid vision, and insurance plans, along with flexible spending accounts to help pay for any out-of-pocket medical expenses. Company-Paid Benefits: NIHF contributes 100% to provide life and disability coverages. Secure Your Future: Benefit from our 401(k) plan with up to a 4% employer match and 100% vesting upon initial contribution, ensuring your financial stability and growth. Generous Time Off: Take advantage of paid time off, paid holidays, and a year-end closure from December 24th through January 1st to recharge. Additional Support: Access Critical Illness, Hospital, and Accident Supplemental Income plans for extra peace of mind. Pet-Friendly Perks: Protect your furry friends with our pet insurance plans. Stay Fit and Healthy: Utilize our on-site workout facility to maintain your physical well-being. Thriving Work Environment: Be part of a great team environment with ample opportunities for growth and a culture that prioritizes professional development.