Payment Project Specialist

Description Help build the future of payments at CUAnswers! CUAnswers is expanding its payments strategy with CUPAY , our new payment processing solution designed to give credit unions another way to manage and deliver card and payment services to their members. We’re looking for a Cards & Payments Project Support Specialist who will play an important role in supporting the launch, implementation, and ongoing growth of CUPAY.

In this role, you’ll work directly with credit unions, internal teams, and payment partners to coordinate implementations, support conversions, provide training, troubleshoot issues, and help clients successfully navigate the CUPAY platform. Because CUPAY is a growing business opportunity, you’ll also have the chance to help shape processes, documentation, and the overall client experience as the solution evolves.

If you enjoy financial technology, payments, project coordination, and being part of something new, this is an opportunity to help build the next generation of payment services at CUAnswers. What You’ll Do Support the implementation and ongoing growth of CUPAY, CUAnswers’ payment processing solution Coordinate CUPAY implementation and conversion activities with credit unions, payment partners, vendors, programmers, and internal teams Guide credit union clients through project milestones, requirements, testing, implementation, and go-live Provide client training and ongoing support related to CUPAY products and services Develop a strong understanding of CUPAY and become a trusted product resource for clients and internal teams Track project activity, deadlines, outstanding items, and client communications Assist with testing and verification of system enhancements and programming changes Help develop and maintain procedures, training materials, project documentation, and other CUPAY resources Troubleshoot client questions and coordinate with the appropriate technical or operational resources to resolve issues Identify opportunities to improve processes and the client experience as CUPAY continues to grow Support additional Cards & Payments initiatives and money-movement services as needed What You Bring 1–2 years of office, financial services, payments, project support, or related experience; degree preferred Strong customer service skills and the ability to build relationships with credit union clients Interest in payment processing, card services, financial technology, and emerging payment solutions Ability to coordinate multiple projects, deadlines, and priorities Strong communication and problem-solving skills Comfort working with technical teams, vendors, and business partners Proven attention to detail and accuracy Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Experience with CUBASE or CBX, card processing, or credit union operations is a plus Why CUPAY?

CUPAY represents a new business opportunity for CUAnswers and an investment in the future of payment processing for our credit union clients. Joining the team now means becoming part of the solution as it grows—not simply supporting an established product. You’ll have the opportunity to learn the payments industry, work directly with credit unions, contribute to new processes and services, and help shape how CU*PAY supports clients for years to come.

What is CUAnswers? CUAnswers is a Credit Union Service Organization (CUSO) owned by the credit union clients we serve. We provide an integrated suite of technology and operational solutions that help credit unions serve their members and compete in an evolving financial services industry. Through initiatives like CU*PAY, we continue to invest in new solutions that give credit unions greater opportunities to control their technology, payments, and member experience.

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES CUAnswers operates in a professional office building setting. Some job assignments at CUAnswers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above.

CUAnswers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Notice This job description is not intended to be, nor should be construed as a contract for employment. CUAnswers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.

CUAnswers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CUAnswers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed.

CUAnswers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CUAnswers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.