Customer Success Executive

We are looking for a proactive and customer-focused Customer Success Executive to own the end-to-end day-to-day customer experience. This role is critical in ensuring customer issues move smoothly from reported → resolved, with clear communication, timely follow-ups, and strong coordination across internal teams. You will act as the customer’s advocate while maintaining operational discipline and visibility.

Key Responsibilities

• Track and follow up on all customer issues and queries Ensure customers are acknowledged and updated regularly Coordinate with Support, Product, and Tech for resolution Make calls / WhatsApp follow-ups when required Update issue status, comments, and next actions clearly Flag stuck or high-risk cases to seniors Support renewal conversations with full customer context Maintain daily hygiene in CX tools and dashboards Requirements Must Have Skills & Traits
• Clear spoken and written communication Strong ownership and follow-up mindset Comfortable talking to customers on calls and WhatsApp Organized and disciplined with updates Language proficiency in at least 2 languages Good to Have (Strong Advantage) – Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.) Prior experience in SaaS / CX / Support roles Familiarity with CRM, ticketing, or CX tools Experience handling Indian SME customers Benefits High-ownership role with direct exposure to founders Opportunity to build and scale initiatives from scratch Competitive early-stage salary + performance incentives Health insurance & work essentials support Flexible remote/hybrid setup with Hyderabad office access