Supervisory Management and Program Analyst

WHAT IS TAX PROFRESSIONAL MANAGEMENT OFFICE (TPMO)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Tax Professional Management Office (TPMO)

• This job (or announcement) is open to current permanent IRS competitive service employees in the Tax Professional Management Office (TPMO) business unit only.

General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training.

Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-line supervisor with full supervisory authority, providing leadership and analytical oversight of program activities supporting taxpayer assistance and compliance initiatives across a wide range of specialty program areas.

Analyzes program performance data using established metrics, reports, and data systems; identifies trends, risks, and systemic issues; and directs corrective actions to enhance efficiency, effectiveness, and service delivery. Interprets and implements established policies, procedures, and internal controls to ensure consistent application and compliance with organizational and regulatory requirements.

Leads, mentors, develops, and evaluates a team of management and program analysts and support staff. Applies analytical and evaluative methods to assess program operations, workflow processes, and performance outcomes. Reviews reports, metrics, and trend data to identify systemic issues, operational risks, and areas for improvement.

Recommends and implements process enhancements and procedural adjustments to improve program efficiency, accuracy, and consistency. Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations. Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance.

Develops findings and recommendations to resolve problems, improve processes, and support management decision-making. Analyzes program operations, policies, and procedures to identify inefficiencies, gaps, and areas requiring improvement. Evaluates the effectiveness of existing processes and recommends changes to enhance productivity, service delivery, and compliance with established requirements.

Provides data-driven recommendations and advises management on the potential impact of proposed changes and provides data-driven recommendations. STANDARD POSITION DESCRIPTIONS (SPD): Visit the IRS SPD Library to access the position descriptions.

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service . One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE : You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS-12 grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job.

To be qualified for this position your experience must include: Serving as a Management and Program Analyst providing crucial administrative, technical, and analytical support the Tax Professional Management Office's (TPMO) Enrolled Agent. Monitored and tracked performance. Ensuring departmental streams of work are processed timely and issues are forwarded to the appropriate division if necessary.

Assisting in the preparation of administrative reports to advise the Director and Senior Management on critical program measures. Collecting and conducted introductory reviews of project data, renewal statistics, compliance related work and registration metrics to help identify operational bottlenecks and process improvements.

Gathering, organized, and cross-referenced reports on case-related reviews, while routinely coordinating procedural updates across multiple operating divisions to ensure cohesive organization-wide communication. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment .

For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards . Go to Understanding the IRS Paybands for GS/IR conversion.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S.

Education

program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE) .