Donor Relations Manager

Job Details: Job Location: Roof Above DSC The Hub

• Charlotte , NC, Position Type: Full Time, Salary Range: Undisclosed, ROOF ABOVE Roof Above is a comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers a continuum of services ranging from street outreach to a Day Services Center, emergency shelter, and housing. Roof Above’s services and programs reach approximately 1,400 individuals each day across all our services combined.

POSITION SUMMARY

The Donor Relations Manager (DRM) is a member of the Philanthropy Department, and reports to the Director of Development (DOD). This position supports initiative that drive Roof Above's annual fund and donor engagement strategies through the coordination of fundraising initiatives, stewardship activities, donor communications, and special projects.

The DRM plays an important role in creating meaningful donor experiences, strengthening donor retention and engagement, and ensuring donors remain connected to the impact of their philanthropy. Success in this role requires exceptional organizational skills, attention to detail, strong written and verbal communication, and a collaborative approach to supporting the work of the Philanthropy team.

ESSENTIAL FUNCTIONS

Supports the planning, implementation, and evaluation of annual fund campaigns that increase donor acquisition, retention, participation, and philanthropic revenue. Assist the Director of Development with the coordination and execution of annual fund activities, including direct mail appeals, stewardship campaigns, special events, and donor reporting.

Prepare reports and help track donor giving trends, including participation, revenue, retention, acquisition, attrition, and gift upgrades and downgrades, to support fundraising planning and decision-making. Create and maintain a calendar of stewardship activities to ensure timely donor acknowledgments, communications, and engagement opportunities throughout the year.

Coordinate the production of annual fund marketing and stewardship materials in collaboration with the Marketing & Communications team and other internal partners. Support donor stewardship efforts by coordinating thank-you calls, handwritten notes, personalized correspondence, donor recognition activities, and other appreciation initiatives.

Provide administrative and logistical support for donor and volunteer engagement activities, including True Blessings, cultivation and stewardship events, educational opportunities, and other Philanthropy initiatives as assigned by the Director of Development. OTHER DUTIES Ensure timely, personalized, and meaningful communication with donors to deepen engagement and long-term support.

Support leadership and best practices related to donor data management and integrity. Collaborate with staff and volunteers to ensure high-quality donor experiences. Support broader Philanthropy team initiatives and projects as directed by the Director of Development.

Qualifications

EDUCATION, EXPERIENCE AND SKILLS REQUIRED Bachelor’s degree required, and a minimum of three years of professional fundraising or development experience. Exceptional written and verbal communication skills, with the ability to engage donors, partners, and colleagues effectively. Proficiency with the full Microsoft Office suite and experience working with donor databases or CRM systems.

Ability to manage multiple priorities simultaneously in a fast-paced, mission-driven environment. Commitment to delivering an outstanding experience to donors, volunteers, and clients. Strong attention to detail and organizational discipline. Demonstrated flexibility and the ability to adapt quickly to evolving priorities and opportunities.

A love of our mission and clear commitment to model the values of Roof Above in all aspects of the role. PROGRAM OVERVIEW The Roof Above Philanthropy team will raise more than $10 million this year, across thousands of community supporters, to sustain the programs and services that help our neighbors experiencing homelessness move toward stability and housing.

Through strong partnerships with individuals, congregations, corporations, and foundations across the region, the team mobilizes broad community support and engagement. We recognize that Roof Above delivers the most comprehensive continuum of homelessness services in North Carolina. In response, our Philanthropy team is committed to building a best-in-class culture of generosity—one defined by trust, transparency, and deep accountability to our supporters.

Together with our partners, we work to inspire sustained investment in a mission that calls our community forward: ending homelessness, one life at a time. WORKING ENVIRONMENT Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating negative behaviors with diverse individuals including persons with mental illness and substance use issues.

The Philanthropy Team’s offices are located at Roof Above’s Day Services Center. Position requires being on campus most days. OUR VALUES: Heart for the Work We choose this work and embrace this place. We practice radical compassion. We each do our unique part to end homelessness. Solution-Oriented Grounding ourselves in what we know, we imagine what is possible.

We are intentional about getting the right people involved and we move towards effective action. We are exhaustive in our search for solutions. Bring Our Best We practice self-care, self-awareness, and safety. We recognize what we need to let go of to move forward. We exercise diligence and grit. Value Others We honor the profound worth of each life and our work reflects it.

We meet people where they are and approach others with genuine curiosity. We know we can’t do it alone. We are stronger and smarter together. Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees