Fleet Operations Lead (Ayutthaya)

Lead and supervise Team Leads, Control Tower, and Ground Outbound teams, ensuring clear responsibilities, adequate shift coverage, and consistent execution across all 3 SOCs. Oversee daily truck allocation, driver rosters, and workforce planning to fulfill planned trips and maximize fleet utilization and truck turns. Review route assignments and timetables against actual truck availability, driver attendance, and operating constraints; coordinate necessary adjustments with planning teams.

Ensure effective trip assignment, vehicle key control, dispatch readiness, and handovers between Control Tower and Ground Outbound teams. Monitor trip execution, route compliance, and on-time arrival; ensure operational deviations are identified and addressed promptly. Lead the resolution and escalation of driver absences, delays, breakdowns, unfulfilled trips, and other disruptions; coordinate recovery actions with relevant stakeholders.

Coordinate with planning, hub and SOC operations, fleet maintenance, and other support teams to resolve cross-site issues and maintain service continuity. Establish and enforce standard operating procedures, monitoring routines, escalation protocols, and shift handover requirements. Review operational KPIs, analyze recurring performance gaps, and drive corrective actions with clear owners and timelines.

Coach team members, manage team performance, and communicate new policies to ensure consistent understanding and implementation. Provide performance updates, operational risks, and improvement recommendations to the Assistant Manager, Own Fleet Operations Lead. Bachelor's degree in Logistics, Supply Chain Management, Transport Management, or a related field required Proficient with Microsoft Excel (data tracking, reporting) Experience in fleet operations, logistics, transportation or maintenance is a strong plus Analytical thinking and problem-solving skills to optimize schedule and manage exceptions.