IT Specialist

The IT Specialist provides skilled technical support to end users across a unique BYOD (bring-your-own-device) research environment, and supports the endpoint, identity, and collaboration services that environment depends on.

The position independently identifies, researches, and resolves technical problems across endpoints, accounts, collaboration services, connectivity, and workplace technology. It documents, tracks, and monitors work to ensure timely resolution, and works to the account provisioning, security, and endpoint configuration standards owned by the Senior and Lead IT Specialists.