Relationship Officer Home Loan

Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Home Loan Office Location: Position description: Handling delinquent accounts, managing bucket-collections as per line of business Primary Responsibilities:

1. Understand and align with the company’s core business philosophy, methodology, and product-pricing strategy.
2. Identify and assess potential business opportunities within the designated market.
3. Generate qualified business leads through various sourcing channels such as OEM exchange outlets, used vehicle dealers, commercial associates, and referrals.
4. Achieve monthly, quarterly, and annual volume and value targets as per defined performance metrics.
5. Assess customer profiles, collect and validate documentation, and recommend proposals for credit approval.
6. Ensure the empanelment and regular servicing of sourcing channels to maintain a steady flow of business.
7. Prospect and convert both new and existing customers to generate incremental sales.
8. Maintain and manage relationships with all sourcing channels to sustain business generation.
9. Ensure timely collection of post-disbursement documents and monitor deferrals to minimize operational risks.
10. Responsible for collections during the initial six months from self-sourced customers to ensure healthy portfolio performance.
11. Conduct asset verification and track early default or non-starter cases for appropriate action.
12. Meet individual business thresholds and targets consistently on a monthly basis.
13. Deliver timely and efficient customer service, fostering strong relationships to promote repeat and referral business. Additional Responsibilities:
14. Execute the company's product and pricing strategy effectively in day-to-day operations.
15. Build and maintain strong relationships with sourcing partners including dealers, commercial associates, and referral agents.
16. Provide prompt and professional responses to customer service requests and ensure high levels of customer satisfaction.
17. Act as a brand ambassador by promoting the company’s values and maintaining a professional presence in the market.
18. Ensure all customer interactions and documentation are handled in compliance with internal policies and regulatory requirements.
19. Monitor and report any deviations in the onboarding process, documentation gaps, or operational risks to the appropriate teams.
20. Support internal audits, compliance reviews, and asset verification activities as required.
21. Gather market intelligence and share feedback with relevant teams to help refine products, pricing, and sourcing strategies.
22. Promote ethical sales practices and contribute to a healthy and collaborative team culture.
23. Maintain accurate records of interactions, leads, and closures in the company’s CRM or reporting systems. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: BFSI Role: Executive/Officer Years of experience: 0 to 3 Key Performance Indicators: Business Volume, Lead Conversion Rate, Channel Productivity, Customer Acquisition Cost, Portfolio Quality, Collection Efficiency, Asset Verification Accuracy, Documentation Compliance, Customer Satisfaction Score, Channel Engagement Score, CRM Compliance, Referral & Repeat Business Rate Required Competencies: 1. ownership and accountability for results
24. Customer-centric mindset and actions 3. adept at handling digital business apps and software 4. hard work and detail-orientation 5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity
25. Bias for Action and Urgency Required Knowledge:
26. Product/domain knowledge
27. Familiarity with Digital applications
28. Target Market Knowledge

• Local Area geography familiarity

1. Ability to do detailed data collection/recording Required Skills:
2. Professional Communication

• Regional language proficiency, verbal and written fluency, soft-spoken

1. Relationship Management

• Client-Centric Approach, respectful

1. Business tact & Negotiations - resolving Conflict Required abilities Physical:
2. Physical fitness
3. Mental agility
4. Ability to do extensive field travel/work
5. Ability to handle work pressure and demanding clients Other:
6. Valid Two-Wheeler Driving License
7. Personal 2-wheeler
8. Own Smartphone 4. track record of past employment
9. Positive reference check and clear civil report Work Environment Details: 90%

• Field, 10%
• Office Specific requirements Travel: High Vehicle: 2-wheeler Work Permit: Other details Pay Rate: Contract Types: Permanent Time Constraints: Flexibile workhours as per business requirement Compliance Related:

1. Aherence to Code of Conduct policy of the bank
2. Non-disclosure of confidential information about bank, clients
3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
4. Share timely customer feedback with sourcing channels.
5. Submit Daily Call Report (DCR) by end of day. Union Affiliation: