Maintenance Supervisor

Description Are you an experienced maintenance professional who enjoys leading a team, solving problems, and taking pride in the community you serve? Join GCI Residential as a Maintenance Supervisor at Legacy North Pointe in Raleigh, NC. In this role, you’ll have the opportunity to lead a maintenance team, make a meaningful impact on the resident experience, and take ownership of the day-to-day operations that keep a thriving apartment community running at its best.

At GCI, our maintenance leaders are more than problem-solvers. They are hands-on leaders, mentors, and an essential part of creating a community that residents are proud to call home. We provide competitive compensation, comprehensive benefits, and opportunities to grow your career with a company that invests in its people.

What You'll Do

As the Maintenance Supervisor, you’ll work closely with the Property Manager to lead your team and ensure Legacy North Pointe remains safe, well-maintained, and welcoming for residents. Lead and support your maintenance team by providing direction, setting priorities, and helping team members succeed. Schedule and coordinate service support to maintain the appearance, functionality, and safety of the community.

Manage competing priorities and deadlines while providing technical and project direction to the maintenance team. Use your troubleshooting and hands-on repair skills to respond to a variety of residential service requests promptly and professionally. Prepare apartment homes for new residents by completing repairs and maintenance involving HVAC, electrical, plumbing, carpentry, appliances, building exteriors, pools, and other systems.

Identify upcoming maintenance needs and help plan projects and preventative maintenance initiatives. Monitor expenses and help ensure maintenance resources are used effectively. Partner with the Property Manager to establish high standards for the community and create an environment residents are proud to call home. Deliver a high level of customer service while building positive relationships with residents, vendors, and team members.

Requirements

What We're Looking For

We’re looking for a maintenance professional who combines strong technical skills with a passion for leadership and customer service. Minimum of 3 years of multifamily apartment maintenance experience Previous supervisory or team leadership experience Strong hands-on knowledge of plumbing, electrical, carpentry, HVAC, appliances, and building exteriors Ability to prioritize work, solve problems, and keep projects moving forward Professional and effective electronic communication skills A customer-focused mindset and ability to build strong relationships with residents, vendors, and team members Strong organization, follow-through, and attention to detail Self-motivated and comfortable taking ownership of responsibilities Flexibility to work a non-traditional schedule, including evenings, weekends, and on-call hours Education, Licenses & Certifications High School Diploma or equivalent EPA certification Substantial hands-on HVAC repair experience Why GCI?

At GCI, we are names, not numbers. We believe our communities are stronger because of the people who make them exceptional. That means giving our employees the training, tools, support, and opportunities they need to grow and succeed. When you join GCI, you can expect: A culture that values you: Your ideas, experience, and contributions matter.

Opportunities to grow: We invest in training and development and encourage our team members to pursue meaningful career growth. Competitive compensation and comprehensive benefits: Including paid vacation and holidays, optional health, vision and dental coverage, a 401(k) plan, and life insurance. A supportive work environment: Work alongside leaders and teammates who value collaboration, accountability, and doing the job right.

A chance to make an impact: Your work directly influences the quality of our communities and the experience of the residents who call them home. A culture of giving back: Through our GCI Connects program, employees have opportunities to support local and national charities and participate in community events. At GCI, we don’t just maintain buildings.

We create exceptional places to live and work — and we believe that starts with exceptional people. Equal Opportunity Employer.