Senior Customs Brokerage Coordinator

Senior Customs Brokerage Coordinator Location: San Francisco, CA In Office Presence: Hybrid The Opportunity Join us as a Senior Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Company Mission & Values Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information. Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity: Innovation: We encourage creative problem-solving and continuous improvement in every department.

Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence. Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.

Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients. Job Description: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements.

Seeking an entry writer(s) to help us out with the following duties: Responsibilities: Process Customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs. Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.

Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise. Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance. Prepare and manage billing packages for customers. Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.

Provide timely responses to customer and inter-company inquiries, resolving problems efficiently. Save and organize electronic records of all documentation in systems such as Cargowise. Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.

Qualifications

& Requirements: High school diploma or equivalent required; an associate degree or higher is preferred. Minimum of 4 years of experience in Customs brokerage for air and ocean shipments. Minimum of 2 year of data entry experience in a professional office environment. Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential).

Experience with Customs Brokerage software; experience working with Cargowise is a plus. Familiarity with Google Docs is a plus. Strong organizational skills and extreme attention to detail. Excellent communication skills (verbal and written). Must be a team player who can also work independently. Ability to thrive in a busy, fast-paced environment.

Knowledge of the import business, Customs brokerage, and drawback processing is a plus. Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required Alba Wheels Up International is an Equal Opportunity Employer