Technical Advisor

Technical Advisor Clerk Grade: 7/8 Employment Type: Two ongoing temporary roles, Fulltime Hybrid vs In-office requirements: Base sites are flexible at any Revenue NSW location with hybrid working supported About the team Duties Grants is part of the Taxes and Grants division within Revenue NSW. Taxes and Grants is responsible for customer interactions for all tax and grant products.

We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply. Why Join Us? This is an opportunity to influence technical excellence across Duties Grants, lead decision-making on complex matters, and play a key role in developing the capability of others while contributing to the ongoing improvement of our operations and customer outcomes About You The successful applicant will demonstrate: Extensive experience interpreting and applying the Duties Act 1997 and related legislation in complex assessments and frontline support Exceptional analytical, investigative and problem-solving skills, with the ability to make sound decisions on complex and sensitive matters.

Experience providing technical leadership, guidance and mentoring to support capability development and operational consistency. Strong stakeholder engagement skills, including the ability to communicate complex legislative concepts clearly and effectively through both written and verbal channels. Demonstrated ability to identify improvement opportunities, manage risk and contribute to continuous business improvement initiatives.

Proven ability to manage competing priorities, exercise sound judgement, and deliver high-quality outcomes within tight timeframes. Key Success Factors The successful Technical Advisor will be recognised for: Delivering quality outcomes on complex and high-risk cases. Building capability and confidence across operational teams.

Providing trusted escalation support and technical leadership. Driving consistency, efficiency and continuous improvement in business operations.