Service Designer

Service Designer (16-Week Temporary Opportunity) We are seeking expressions of interest from suitably motivated and enthusiastic individuals to temporarily backfill a Service Designer (Grade 7/8) role for a period of 16 weeks from Monday, January 11, 2027 until Friday, April 30 2027 based in Parramatta. This is an exciting opportunity within the Customer Experience Insights team, supporting work focused on improving customer experiences and outcomes across NSW.

During this period, you will have the opportunity to contribute to customer research, user testing and service improvement activities while working alongside experienced Senior Service Designers and other specialist professionals within the ICCE directorate.

Key responsibilities include

-Supporting customer research and user testing activities -Collaborating with stakeholders and contributing to the planning and delivery of service design initiatives -Contributing to improved customer and stakeholder experiences through human-centred design approaches About you: We are looking for someone who: -Has a genuine interest in understanding customer and stakeholder needs -Brings strong communication, collaboration and stakeholder engagement skills -Enjoys working collaboratively to solve problems and improve outcomes This is a great opportunity to develop practical service design capability, gain exposure to human-centred design approaches within government and contribute meaningfully to improving services that impact customers across NSW.

We are seeking candidates who can demonstrate: -Experience or exposure to service design, human-centred design, customer experience, user research or related disciplines. -Ability to plan and support customer research and user testing activities, including synthesising insights into actionable recommendations. -Strong stakeholder engagement, communication and collaboration skills.

-Ability to work effectively in a multi-disciplinary team environment and contribute to project outcomes. -Demonstrated problem-solving skills and an ability to apply customer-centred approaches to service improvement. -Experience using service design artefacts and methods such as journey mapping, service blueprints, workshop facilitation, research synthesis and opportunity identification (desirable).