Management and Program Analyst

The NIH Clinical Center seeks an experienced Management and Program Analyst to serve as General Manager of the Family Lodge, providing a welcoming environment for patients and families. This position combines operational leadership, strategic planning, resource management, and hospitality services. The ideal candidate will demonstrate strong program management, problem-solving, and interpersonal skills while ensuring efficient operations and exceptional guest services.

If selected for this position, your duties may include, but are not limited to the following: As a Management and Program Analyst serving as the Family Lodge General Manager, you will: Direct and coordinate the day-to-day operations of the Edmond J. Safra Family Lodge, including lodging services, front desk operations, guest services, housekeeping relationships, and facility maintenance coordination.

Develop, implement, and evaluate operational policies, standard operating procedures, service standards, and program improvements to ensure a safe, efficient, and family-centered lodging environment. Conduct comprehensive management studies, evaluate operational efficiency, monitor occupancy and service delivery trends, and recommend improvements to enhance program effectiveness and resource utilization.

Manage Lodge budgets, forecasting, expenditures, and financial reporting. Serve as a Contracting Officer's Representative (COR), overseeing contractor performance, deliverables, invoices, and contract compliance. Oversee inventory, property management, housekeeping, maintenance, and safety requirements. Establish customer service standards, evaluate guest feedback, and resolve complex concerns to ensure a welcoming, supportive environment.

Collaborate with NIH departments, FNIH, and external partners to support Lodge operations. Develop strategic plans, management reports, briefings, and recommendations for senior leadership to enhance operational performance and family services.

You qualify for the Management and Program Analyst, GS-0343 position at the GS-13 level if you the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector performing the following tasks:

1. Leading or conducting complex studies and evaluations of major programs, operations, or organizational initiatives;
2. Analyzing program effectiveness, organizational efficiency, resource utilization, and management controls;
3. Developing strategic recommendations, performance measures, and long-range plans to improve organizational performance;
4. Advising senior leadership on significant management, policy, or program issues;
5. Collaborating and negotiating with organizational leaders and stakeholders to implement recommendations affecting agency programs and operations. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/View. Questionnaire/13082603

This job does not have an education qualification requirement.