Technical Support Engineer

Location: on-site in Ismaning, near Munich Type: permanent; full time Our client, a trusted global provider of data cable and network testing solutions with decades of industry experience, specializes in the development and distribution of high-precision LAN measurement devices. To support their growing customer base in the DACH region, the company is currently seeking a Technical Support Specialist to join their on-site team in Ismaning, near Munich.

As a Technical Support Specialist, you are the central interface between customers, the sales team, and the manufacturers. You ensure that company customers in the DACH region always receive the best possible support – whether with technical questions, product certifications, or training. With your expertise, you will contribute to optimally presenting company products and sustainably increasing their customer satisfaction.

What you can expect:

• Direct customer contact: You will answer our customers' inquiries via email, telephone and web, from technical details to support requests.
• Problem solving & documentation: You will analyze technical problems, carefully document them in the CRM system and find efficient solutions to ensure customer satisfaction.
• Close collaboration: You will work closely with the sales team, distributors and manufacturers to overcome technical challenges and drive product improvements.
• Training & webinars: You will conduct technical training for end users and partners, both online and on-site, and actively share your knowledge.
• Product certifications & quality assurance: You will support product beta testing, assist with product releases and ensure that all technical content in marketing materials is correct and understandable.
• Willingness to travel: You are flexible and willing to travel within the DACH region to provide on-site customer support, attend trade fairs or conduct training.
• Data management: You maintain our support databases, create reports, and ensure that all activities are transparently documented.
• Technical development: You support the organization and implementation of technical webinars and training sessions for customers and partners.

Requirements

• Completed training in a STEM field (e.g. electrical engineering, computer science) or a comparable qualification.
• Experience in technical customer support, ideally in network technology, measurement technology or similar.
• Fluent written and spoken German and English - additional language skills are an advantage.
• Strong technical understanding of network and communications technologies.
• Experience in using CRM and ticket systems as well as presentation and training tools.
• Willingness to travel within the DACH region.
• Strong problem-solving skills, strong communication skills and customer focus.
• Independent working style, team spirit and the willingness to constantly learn new things.

Benefits

• An exciting position in a future-oriented company that focuses on innovation and quality.
• The opportunity to continuously expand your technical expertise and actively participate in product development.
• A motivated, friendly team that values collaboration and personal development.
• A 38.5-hour week and the chance to play an active role in a dynamic environment.
• Additional benefits, such as parking, company pension, job ticket, job bike, coffee, and water.