Impact Measurement Consultant

We are regularly looking for consultants in the area of Omni-channel / CX Impact Measurement globally to join our network of independent consultants. Roles & Responsibilities Impact Measurement consultants are responsible for measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies.

Key responsibilities include

Defining KPIs and metrics frameworks Defining performance goals and benchmarks Develop performance reports Reviewing program performance and making optimization recommendations Advising on and supporting the implementation of measurement tools Benchmarking analytics maturity Developing analytics visions and transformation plans Developing and delivering analytics training programs Serving as interim staff Topics We are interested in hearing from independent consultant strategists with expertise in: Omni-channel analytics strategy Omni-channel analytics CX analytics Data visualization Reporting Performance Optimization Predictive analytics Artificial intelligence Requirements The ideal consultants will be passionate about transforming customer engagement impact measurement.

They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.

Relevant prior experiences include: Established an independent consulting practice Proven experience in a Lead Strategist role at an agency, consulting firm or client Track record of conceiving and guiding excellence programs that make a measurable impact Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health Strong client consultation skills with ability to guide a strategic discussion Analytical thinker with strong organizational skills Strong understanding of strategic marketing process Solid academic credentials; MBA or equivalent advanced degree preferred but not required.