Digital Transformation & Customer Engagement Excellence Consultant

We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants. Roles & Responsibilities Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies.

Key responsibilities include

Benchmarking current Omni-channel capabilities Formulating transformation visions Advising global-to-local governance models for transformation Defining excellence projects Implementing customer engagement excellence projects, including process definition, standards & guidelines Developing and delivering training programs Serving as interim staff Topics We are interested in hearing from independent consultant strategists with expertise in: Content excellence Channel excellence Insights & analytics excellence Digital Innovation Training Change Management Requirements The ideal consultants will be passionate about transforming Healthcare customer engagement.

They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.

Relevant prior experiences include: Established an independent consulting practice Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company Track record of conceiving and guiding excellence programs that make a measurable impact Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health Strong client consultation skills with ability to guide a strategic discussion Analytical thinker with strong organizational skills Strong understanding of strategic marketing process Solid academic credentials; MBA or equivalent advanced degree preferred but not required.