Service Coordinator

Job Details: Job Location: 655 Lake Jackson

• Lake Jackson, TX, Position Type: Full-Time, Education Level: High School/ GED, Salary Range: Undisclosed, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Community Development & Family Services, Founded in 1907 in Houston’s Second Ward (today’s East End), Baker. Ripley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year. Baker. Ripley works with Neighbors in approximately 60 services locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well. Through our work in socioeconomic mobility, health and wellness, and education, Baker. Ripley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams. Service Coordinator Position Summary As the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., Work. InTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as Work. InTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

Qualifications

Preferred Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills