Production Support Engineer

The Production Service Engineer provides post-sales technical support for semiconductor automated test and handling equipment. The role manages customer requirements, resolves test-program and equipment issues, and recommends solutions to improve yield, productivity, equipment utilization, and overall customer satisfaction.

Job responsibilities

Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders. Troubleshoot test programs, hardware, yield, application, and production equipment issues. Recommend solutions to improve equipment performance, utilization, and production yield. Manage customer technical requirements and resolve issues promptly.

Support software licence management for local and global customers. Deliver service contract commitments according to required quality standards. Collaborate with Service Sales to identify service and solution opportunities. Provide technical feedback to the factory for product and performance improvements. Support or lead technical projects and factory automation integration.

Advise customers on equipment efficiency, productivity, and manufacturing improvements. Degree in Electronics Engineering, Electrical Engineering, or a related discipline. 4 to 6 years of relevant experience in semiconductor manufacturing, testing, or equipment support. Hands-on experience troubleshooting test programs, yield problems, hardware, and equipment faults.

Proficiency in C++ and Java; Advantest V93000 experience is an advantage. Knowledge of Overall Equipment Effectiveness, productivity improvement, smart factory concepts, and factory automation. Strong customer management, communication, analytical, and problem-solving skills. Self-driven, customer-focused, quality-conscious, and results-oriented.

Project management experience is an advantage.