Sales Core Process lead

Sales Lead Subject Matter Expert Remote Working (travel to JW locations as required) About James Walker James Walker is part of the James Walker Group of Companies, who are a successful global Industrial organisation supplying high performance sealing products and solutions. With state-of-the-art material technology skills, the James Walker Strategic Business Unit (SBU) of the James Walker Group specialises in the provision of sealing solutions (elastomers, polymers, composites, engineering plastics, high nickel alloys).

Our worldwide group of companies has operations, sales and service entities across Europe, Middle East, India, Australia, New Zealand, SE Asia, South Africa and North and South America Your Role The Programme Lead SME is responsible for owning, designing, and continuously improving the end-to-end processes, management information (MI) flows, reporting structures, solution requirements, and ways of working that underpin the transformation programme.

They act as the expert voice for their process area, ensuring the programme’s solution design is coherent, integrated, and capable of delivering the intended business outcomes. The Lead SME engages closely with operational sites, technical teams, and other SMEs to ensure successful adoption, readiness, and embedding of new processes, tools, and ways of working.

Each Lead SME will be given a specific area of responsibility . (see reference table on page 3. The SME is expected to have a broad oversight and awareness of all other areas and to have direct involvement in design of areas that are adjacent and may impact their own.

Key Responsibilities

1. Process & Design Ownership

• Define, document, and maintain end-to-end business processes for Syteline 10
• Develop and refine design options and proposals, capturing rationale and impacts taking them to the Design Authority when needed either for information or decision
• Develop and refine solution requirements, ensuring they align with business needs and Programme objectives, working closely with the solutions team to ensure they fit with the Solution/Technical Architecture and standards
• Develop and refine the design of future state processes, data flows, and reporting requirements
• Ensure process design incorporates compliance, quality, operational, and business readiness requirements

1. Data Governance and Data Quality

• Develop and refine a strong understanding of the data flows and data requirements associated with their area/scope, accuracy of data cutover, setting measures of quality
• Responsible for Data Governance in their streams/ accuracy of Data cut over, setting measures of quality, identifying critical data sets and agreeing data quality rules for tactical management of data by the Local SME / Process experts
• Champion the standard Data Governance framework for their SME area/scope
• Work with Site Data owners and Process Experts to ensure that they understand their role in Data Governance

1. Continuous Improvement & Quality of Design

• Identify opportunities to optimise or simplify processes, bringing insight and input from key stakeholders
• Conduct impact assessments on change requests or design updates, from other SMEs and contributors to the Design Authority
• Maintain process, design documentation, end-to-end business process map ensuring version control and alignment with programme governance

1. Cross Functional Collaboration

• Work closely with solutions, technical, data, and change teams to ensure the solution works end-to-end
• Coordinate with other SMEs to resolve process touchpoint issues and guarantee cross process alignment
• Ensure MI/reporting needs flow seamlessly across systems and functions
• Champion and support the “triangle” approach, working closely with Solutions and the Site on design issues

1. Site Engagement & Ways of Working

• Engage operational sites and teams early and often to socialise proposed processes and gather feedback
• Support testing, pilots, and trials by providing process knowledge, direct support to testing activities
• Help shape new ways of working and ensure operational teams understand how processes and tools will change
• Identify operational risks and readiness gaps; work with change teams to mitigate them

1. Programme Delivery Support

• Provide subject matter expertise for their area to programme planning, decision making, and risk/issue resolution
• Support training content creation by ensuring accuracy and alignment with designed processes
• Participate in governance forums (design reviews, working groups, progress meetings) as the Lead SME
• Ensure the solution delivered matches the design intent and business requirements.

About you

Skills and Experience

• Specific experience in responsibility (see reference table on page 3)
• Strong expertise in process design, workflow mapping, and requirement definition
• Strong expertise in designing and delivering training, including the creation of clear, engaging, and process-aligned training materials
• Experience working in complex transformation programmes or large-scale change environments
• Ability to translate operational insight into clear requirements and solution design decisions
• Comfortable engaging with diverse stakeholders (operations, technical, data, programme teams)
• Excellent analytical, problem solving, and communication skills
• Ability to challenge constructively while maintaining strong collaborative relationships.
• Excellent communication with the ability to build great relationships
• Familiarity with digital transformation, data flows, ERP/operational systems, or enterprise architecture
• Experience in ERP testing Qualifications
• Experience in manufacturing or industrial sectors
• Certifications in related field (desirable) Behaviours
• Outcome focused: Always aligns design decisions to the benefits and goals of the programme.
• Collaborative: Actively works with others to create joined up, workable solutions.
• Pragmatic: Balances ideal process design with operational reality.
• Detail oriented: Ensures accuracy and completeness in processes, requirements, and documentation.
• Influential: Able to engage and coach operational teams through change