Financial Navigator

The Financial Navigator serves as a trusted resource for patients throughout their healthcare financial journey. This role helps patients understand the cost of care, insurance benefits, and financial responsibility by providing estimates, explaining coverage and out-of-pocket expenses, discussing payment options, and screening patients for financial assistance resources when appropriate.

The Financial Navigator serves as the primary point of contact for financial, billing, and insurance-related inquiries, working collaboratively with patients, providers, insurance companies, and internal departments to promote an exceptional customer experience and support informed healthcare decisions.