Customer Quality Specialist

Responsibilities

Act as the main interface between the customer and the company for quality-related matters. Provide support to customers at assembly lines, during inspections, and in response to technical requirements. Lead problem-solving analyses (8D), customer complaints, and warranty returns. Monitor quality indicators and drive continuous improvement initiatives.

Ensure customer protection against the shipment of non-conforming products. Support initiatives to reduce the cost of poor quality and mitigate risks. Represent the Quality Department in customer meetings and communications. Participate in APQP and PPAP processes, ensuring compliance with requirements and standards. Follow up on tests, inspections, and technical training activities with customers.

Intervene in production processes whenever quality risks are identified. Education, Experience and Qualifications Bachelor's degree in Production Engineering, Mechanical Engineering, or Quality Management. Intermediate English or Italian proficiency. Knowledge of quality tools and methodologies (MASP, MSA, PPAP, APQP).

Knowledge of the IATF 16949 standard. Knowledge of customer-specific requirements.